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About the Role
We’re looking for a Head of Technology Operations to lead the services that keep Bionic running and enable our colleagues to do their best work. This is a broad, business-critical leadership role with responsibility for workplace technology, service management, cloud operations, infrastructure, networks, and operational resilience. You’ll shape and deliver our Technology Operations strategy, ensuring our services are reliable, secure, resilient, and cost-effective. You’ll combine strategic influence with operational leadership, creating a scalable TechOps function that supports Bionic’s continued growth.
Responsibilities
- Define and deliver the TechOps strategy, roadmap, operating model and budget, aligned with Bionic’s business and technology priorities.
- Own the performance and reliability of business-critical services, embedding effective incident, problem, change, request and service transition practices.
- Lead workplace technology and end-user services across onboarding, Microsoft 365, collaboration platforms, identity and access management, and colleague support.
- Lead AWS cloud operations, DevOps operations, observability, automation, infrastructure and networks, ensuring services remain secure, scalable and effective.
- Strengthen disaster recovery and resilience capabilities through clear recovery objectives, risk-based testing, and effective remediation.
- Manage technology budgets, suppliers, contracts, licences and assets, ensuring strong performance, cost control and value for money.
- Work with Engineering, Data, Security, Compliance, People and business leaders to embed operational readiness, supportability and resilience throughout the technology lifecycle.
Requirements
- Significant leadership experience across Technology Operations, Infrastructure, Service Management or a related discipline in a cloud-first environment.
- Experience leading mission-critical services and developing effective incident, problem, change, monitoring and resilience capabilities.
- Strong understanding of AWS cloud operations, DevOps, observability, automation, networking, workplace technology, and identity management.
- Experience operating enterprise platforms such as Microsoft 365, Salesforce, Amazon Connect, DocuSign or comparable business-critical technologies.
- Commercial experience managing budgets, suppliers, contracts and technology assets.
- A track record of building high-performing teams and delivering operational improvement.
- Set direction, improve services, and remain calm and decisive when challenges arise.
- Strong service mindset and understand how reliable, intuitive technology enables colleagues and customers.
- Comfortable influencing at senior level, using data to guide decisions and staying close enough to the operation to understand where improvement is needed.
- Create clarity and accountability, develop capable teams, and build trusted relationships across technology and the wider business.
- Balance long-term transformation with pragmatic delivery and aren’t afraid to challenge existing ways of working.
Skills
- Technology strategy
- Service management
- Workplace technology
- Cloud operations
- Infrastructure
- Networks
- Operational resilience
- Incident management
- Problem management
- Change management
- Service transition
- Onboarding
- Microsoft 365
- Collaboration platforms
- Identity and access management
- Colleague support
- AWS cloud operations
- DevOps
- Observability
- Automation
- Disaster recovery
- Commercial management
- Budget management
- Supplier management
- Contract management
- Asset management
- Cross-functional partnership
- Data analysis
- Team development
- Relationship building
Location
- UK
Work Type
- Hybrid
Experience Level
- Leadership experience
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
About the Company
- Bionic is the UK’s leading business-switching service, helping more than 230,000 SMEs save time, hassle and money when arranging their utilities, connectivity, insurance and funding.
- As we continue to grow, technology plays an increasingly important role in the experience we deliver to our customers and colleagues.
- Bionic has more than 600 colleagues working across multiple businesses and locations throughout the UK.
- We’re an ambitious organisation built around collaboration, ownership, and continuous improvement.
- We move quickly, support one another, and challenge ourselves to achieve more.