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About the Role
As an eCommerce Associate Director, you will coordinate and deliver client accounts across platforms, acting as the main campaign activation point of contact. You will ensure effective management of projects to brief, schedule, and budget, ultimately delivering industry-leading eCommerce campaigns. The role involves line management of junior team members, overseeing their work and development. This is an opportunity to work across well-known brands with a desire for innovation and growth, within a collaborative agency model offering cross-media and performance marketing learning.
Responsibilities
- Responsibility for the output of your team, both client facing and operational, and accountability for adherence to controls and best practices.
- Strategic understanding of the clients’ business and KPIs, keeping up to date with latest industry news and proactively spotting trends, product releases, and other opportunities which could enhance our activity.
- Maintain a forward thinking and innovative approach in the development of all activity.
- Develop strong relationships with your client and key suppliers, leading team communications with these stakeholders.
- Communicate with clients on subject matters (even outside of your remit) and provide them with useful insight.
- Take responsibility for your team’s development and career progression within the agency.
- Play an active role in recruitment and interviewing processes to build strong teams.
- Communication lead with the client contacts, media partners and internal stakeholders with the support of the Senior Associate Director when required.
- Develop strong relationships with your client, and key suppliers.
- Foster a good working relationship across client team stakeholders to facilitate flawless execution of plans.
- Helping to drive process automation through adoption of technology and efficient ways of working.
- Lead on application and adherence to all areas of activation related finance process.
- Contributes to the development of strategic revenue and services opportunities.
Requirements
- Proven to be the day-to-day lead for client contacts as well as internal stakeholders.
- Overseen the team’s workflow management, from brief to post-campaign analysis, striving for operational effectiveness.
- Ensured that client objectives and KPI targets are understood and optimised towards every day.
- Proposed short and long-term optimisations to develop the accounts and deliver improved performance.
- Challenged inherited ways of working with your own ideas for improvement.
- Gained a complete understanding of the clients’ business and their needs, and shaped the eCommerce strategy in line with it, whilst incorporating industry developments and market changes.
- Become an extension of the clients’ teams, providing added value for eCommerce and beyond.
- Shown to be proactive, and a real driver who inspires direct reports.
- Individuals must have the right to work in the UK.
Skills
- In-depth understanding of eCommerce campaign set-up, management, optimisation and reporting across media owner and technology vendor platforms.
- Excellent understanding of the strategic and tactical application of eCommerce and digital marketing in general.
- Proven project management, leadership and people management experience.
Location
- UK
Work Type
- Hybrid
Experience Level
- Associate Director
Benefits
- Competitive medical insurance
- Group retirement plans
- Vision insurance
- Dental insurance
- Significant paid time off
- Preferential partner discounts
- Employee mental health awareness days
About the Company
- WPP is the trusted growth partner for the world’s leading brands.
- WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale.
- Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
Equal Opportunity
- WPP Media is an equal opportunity employer and considers applicants for all positions without regard to characteristics.
- We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment.
- If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.