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About the Role

This role is responsible for managing all store processes, including ordering, receiving, stocking, presentation, selling, staffing, and employee support.

Responsibilities

Recruit, select, and retain qualified employees according to labor laws and Company policies.
Provide proper training for employees, conduct performance evaluations, and identify solutions for performance gaps.
Make recommendations regarding employee pay rate and advancement.
Communicate performance, conduct, and safety expectations regularly.
Ensure the store is appropriately staffed and effectively opened and closed daily.
Evaluate operating statements to identify business trends and expense control opportunities.
Order merchandise to meet or exceed in-stock targets and review inventory management issues weekly.
Facilitate efficient staging, stocking, and storage of merchandise.
Ensure all merchandise is presented according to established practices, utilizing fixtures properly.
Maintain accurate inventory levels by controlling damages, markdowns, and adhering to facility controls.
Ensure the financial integrity of the store through strict cashier accountability and adherence to security practices.
Provide superior customer service leadership.
Maintain a clean, well-organized store, facilitating a safe and secure working and shopping environment.
Ensure the store is adequately equipped with necessary tools.
Follow Company policies and procedures and ensure employee compliance.
Complete all paperwork and documentation according to guidelines and deadlines.

Requirements

Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform mathematical calculations including addition, subtraction, multiplication, division, and percentages.
Knowledge of cash handling procedures, including cashier accountability and deposit control.
Ability to perform cash register functions to generate reports.
Knowledge of inventory management and merchandising practices.
Effective oral and written communication skills.
Effective interpersonal skills.
Knowledge of recruiting, interviewing, hiring, counseling, and termination practices, including legal compliance and internal processes.
Knowledge of cash, facility, and safety control policies and practices.
Good organization skills with attention to detail.
Ability to solve problems and deal with a variety of situations.
Frequent walking or standing.
Frequent bending, stooping, and kneeling.
Some handling of merchandise and equipment.
Occasional lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
Fast-paced environment with moderate noise level.
Occasional exposure to outside weather conditions.
Occasional exposure to hazardous cleaning solutions.
Occasional exposure to extreme cold in freezers.
Occasional climbing (using step ladder) up to heights of six feet.
Regular driving own vehicle to attend meetings, to other stores, and to make deposits.

Skills

Communication skills
Interpersonal skills
Organization skills
Problem-solving skills
Attention to detail
Cash handling
Inventory management
Merchandising practices
Recruiting
Interviewing
Hiring
Counseling
Termination practices
Legal compliance
Safety control
Customer service

Experience Level

One year of management experience in a retail environment preferred.

Education Level

High school diploma or equivalent, preferred.