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About the Role
The Senior Client Program Coordinator (SCPC) is a key operations team member who guides clients through onboarding, product delivery, and renewal processes to drive revenue growth. The role involves executing training program operations and logistics, building client relationships across various verticals, and contributing to account retention and expansion. The SCPC must be creative, intuitive, and possess big-picture thinking to thrive in dynamic situations, working closely with senior leaders and decision-makers at top financial firms.
Responsibilities
- Manage client programs and oversee logistics with an Account Manager.
- Create and maintain accurate program logistics trackers and documentation.
- Update program logistics based on inputs from Program Managers and clients.
- Manage instructor travel logistics end-to-end, including booking and cost tracking.
- Monitor client travel budgets and flag overruns.
- Support additional program initiatives like B2B certification and coaching.
- Create, update, and manage program surveys and compile results reports.
- Assign and manage Poll Everywhere and Zoom accounts.
- Prepare Zoom welcome materials for clients.
- Schedule client and internal meetings.
- Develop first drafts of client kickoff presentations and program review decks.
- Respond to operational issues and implement solutions for logistics, travel, or virtual delivery.
- Maintain client program rosters and user access across systems.
- Oversee online-only clients, including setup and direct support.
- Support ad hoc requests from corporate clients.
- Support programs primarily across the EMEA region.
- Travel to client sites to support in-person training program execution.
- Assist with special projects and operational initiatives for the Head of Department and senior leadership.
- Help document internal processes and create reporting materials or presentations.
- Support internal workflows such as exam submission and grading.
- Contribute to operational health through proactive coordination and problem-solving.
Requirements
- Demonstrable customer service experience.
- Excellent follow-through and ability to build trust and credibility with clients.
- Ability to think and plan ahead without prompting.
- High degree of organizational skills and attention to detail.
- Superb ability to communicate effectively (verbally and in writing).
- Excellent listening, negotiation, and presentation skills.
- Experience working with Excel and PowerPoint.
- Ability to prioritize tasks in a dynamic and ever-changing environment.
- A collaborative team player.
- Proven ability to work cross-functionally with operations, business development, and account management teams.
- Passion and commitment to improving training outcomes for clients.
Skills
- Customer service
- Client relationship management
- Logistics management
- Travel coordination
- Budget monitoring
- Program support
- Survey management
- Account management (Poll Everywhere, Zoom)
- Presentation development
- Problem-solving
- Cross-functional collaboration
- Excel
- PowerPoint
- Communication (verbal and written)
- Listening
- Negotiation
- Presentation
Location
- London, England
- Remote (from London)
- Hybrid (from London)
Work Type
- Full-Time
- Remote
- Hybrid
Experience Level
- 2-3 years of experience in account management, client services, operations, media relations or public affairs.
Education Level
- Bachelor’s degree from an accredited college or university.
Salary/Compensations
- £35,000 - £40,000
About the Company
- Wall Street Prep (WSP) is the leading provider of financial services training solutions to the world's preeminent investment banks and private equity firms.
- Founded in 2004, WSP bridges the gap between academia and the real world by providing practical skills and knowledge for success in the finance sector.
- WSP offers hands-on training through experienced industry practitioners and online self-study programs.
- Clients include global investment banks, private equity and investment management firms, Fortune 500 companies, and top undergraduate business and MBA programs.
Equal Opportunity
- Wall Street Prep is proud to be an equal opportunity employer.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status or any other legally protected status.
- We celebrate diversity and are committed to building an inclusive work environment where all team members are encouraged to be their authentic and whole selves.