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About the Role
As an Experience Strategy Intern, you will help uncover customer needs and translate research insights into actionable experience strategies that shape Dell’s enterprise software-based products and services. You will collaborate with a senior Experience Strategist and partner with product management, product strategy, research, content, and design teams on journey maps, opportunity assessments, and early concepts.
Responsibilities
- Support primary and secondary research, including competitive reviews, best-in-class CX examples, and heuristic assessments of current products.
- Synthesize research findings into clear insights, personas, and journey maps that guide design business and product research.
- Help identify and prioritize opportunities to improve Dell’s customer experience, including near-term experience quick wins.
- Create scenario designs, storyboards, and concept cards, and help gather feedback on early concepts.
- Prepare presentations and workshop materials that tell a compelling, customer-centered story to stakeholders.
Requirements
- Currently pursuing a bachelor’s or master’s degree in Human-Computer Interaction, UX or Service Design, Design Strategy, Cognitive Psychology, Business, or a related field.
- Foundational knowledge of user-centered design and research methods, such as interviews, surveys, and usability testing.
- Interest in, or exposure to, journey mapping, personas, or service blueprints.
- Strong analytical, problem-solving, and creative-thinking skills, with the ability to turn findings into actionable concepts and ideas.
- Clear written, visual, and verbal communication, comfortable collaborating across teams and presenting.
- A portfolio or coursework showing research synthesis, journey maps, software concepts and/or strategic design work.
- Familiarity with tools such as Figma, FigJam, Miro, or PowerPoint, or exposure to enterprise technology or B2B services.
- Familiarity with AI tools such as Claude, Figma Make, Devin, Co-pilot.
Skills
- User-centered design
- Research methods
- Journey mapping
- Personas
- Service blueprints
- Analytical skills
- Problem-solving
- Creative thinking
- Written communication
- Visual communication
- Verbal communication
- Collaboration
- Presentation
- Figma
- FigJam
- Miro
- PowerPoint
- AI tools
Location
- Austin, Texas
Work Type
- Internship
Experience Level
- Intern
Education Level
- Bachelor's degree
- Master's degree
Salary/Compensations
- $29.60 - $31.80 per hour
Benefits
- Explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com
About the Company
- Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.
- Join us to build a future that works for everyone because Progress Takes All of Us.
Equal Opportunity
- Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
- Read the full Equal Employment Opportunity Policy here [https://jobs.dell.com/equal-employment-opportunity-policy-statement].