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About the Role
Eataly is seeking a Café Lead to help launch its first-ever Eataly Caffè. This role involves embodying Eataly’s core values, providing high-quality menu items and experiences, and maintaining cleanliness and safety standards.
Responsibilities
- Oversee daily operations to ensure Eataly Caffè meets standards for guest service, employee practices, operational efficiency, and health and safety.
- Collaborate with the Caffe Manager to manage and monitor standard operating procedures.
- Lead by example to motivate and train Caffe Team Members.
- Manage labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
- Collaborate with other team members and fulfill duties across all sections of the Caffè, including back-of-house and front-of-house areas.
- Master product knowledge and storytelling to answer questions about the menu and products, offering guidance on allergens and ingredient information.
- Maintain Eataly Caffè standards of guest service, presenting a hospitable and professional demeanor.
- Ensure the Caffè remains clean, organized, and neat at all times through assigned cleaning duties.
- Receive retail and product orders, unload, organize, and stock deliveries, and record information.
- Set up stations and replenish displays neatly, including separation of allergens.
- Assist the Caffe Manager with shift administration, including opening and closing duties.
- Operate the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills.
- Actively train Caffe team members in collaboration with the Store Manager and other Caffe teams.
- Represent the store to the community and guests.
- Perform other duties as assigned.
Requirements
- 2+ years of experience supervising a café or quick service operation.
- Experience and knowledge in coffee/food production and BOH management.
- Excellent communication and team leadership skills.
- Outstanding problem-solving skills and ability to stay calm and focused under pressure.
- Proficiency in Microsoft Office.
- Ability to stand, bend, reach and be mobile for up to 4-6 hours.
- Ability to lift up to 20 lbs.
- Ability to operate a commercial espresso machine.
Skills
- Coffee/food production
- BOH management
- Communication
- Team leadership
- Problem-solving
- Microsoft Office
- POS system operation
Location
- Onsite
Work Type
- Full-time
Experience Level
- Supervisory
Education Level
- Food Handlers License and Serv-Safe Certification are a plus
Salary/Compensations
- $22 - $25 per hour
Benefits
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
About the Company
- Eataly is renowned as the world’s premier destination for authentic Italian cuisine.
- Eataly celebrates the art of Italian espresso and culinary excellence.