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About the Role
The Case Coordinator supports the successful transfer of patients between inpatient and outpatient services, playing a crucial role in delivering integrated behavioral health services by working with internal and external partners and patients. This position involves coordinating transportation, facilitating care coordination, managing referrals, providing administrative support, and ensuring clients can access necessary services.
Responsibilities
- Maintain Standards that apply to Confidentiality and 42 CFR/HIPAA
- Demonstrate knowledge of the Canon of Ethics, healthy professional relationships and boundaries with clients, co-workers, and community partners
- Assist clinicians and care coordinators with arranging higher level of care based on clinical recommendations
- Coordinate communication with hospitals, residential programs, outpatient providers, and other referral agencies
- Identify available Community resources to help reduce barriers to treatment
- Support care coordination activities by assisting with referrals, client follow-up, and communication with community providers
- Demonstrate knowledge of behavioral health, substance use disorder, levels of care, and community resources and communicate with outside agencies to help patients get to the best HLOC available
- Maintain client records per OASAS standards and agency policy and procedures
- Complete, timely and accurate documentation in accordance with agency policies and regulatory standards
- Assist with scheduling and coordinating transportation through medical answering services, public transportation, volunteer services, and contracted transportation providers
- Assist with resolving transportation authorization issues and scheduling concerns
- Maintain Documentation of transportation activities, referrals, outreach efforts, and care coordination services within electronic health record
- Manage transportation requests and make updates for cancellations, no-shows, and appointment changes
- Document transportation activities, referrals, outreach efforts, and care coordination services
- Maintain accurate demographic and insurance information in the electronic health record
- Assist with data collection, monthly reports, and quality improvement initiatives
- Monitor assigned work queues, voicemails, and transportation alerts
- Support scheduling and coordination activities from the coordination team
- Participate in supervision according to the Scope of Practice rubric and adhere to directives from supervisors
- Attend staff meetings, supervision sessions, required trainings, and continuing education courses
- Ensure the delivery of prompt medical attention in cases of illness or accident, report any such incidents to the Program Director/Supervisor, complete untoward incident reports and documentation as required
- Collect breath and urine samples for AOD testing to assist in reaching a HLOC
- Attend and participate in relevant training while pursuing/maintaining CASAC-T or CASAC-P
- Attend staff meetings, in-service and conference/trainings as assigned
- Perform offsite services as needed
- Convey information inter/intra agency
- Provide excellent inter and intra agency communications
- Be sensitive and responsible to public relations within the community
- Perform other duties as assigned
- Management has the right to add or change the duties of this position at any time
Requirements
- Must be able to perform each essential duty satisfactorily
- Must maintain valid driver’s license and acceptable driving record
Skills
- Behavioral health
- Substance use disorder
- Levels of care
- Community resources
- Transportation coordination
- Care coordination
- Referral management
- Administrative support
- Client access to services
- Communication
- Problem-solving
- Documentation
- Data collection
- Public relations
Work Type
- Full-Time
Education Level
- Bachelor’s degree in human services, Psychology, Social Work, Sociology or equivalent experience preferred
- CASAC-T, P or CASAC or demonstrated progress obtaining your CASAC-T