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About the Role
This role is based in our 240 Blackfriars office with a JANUARY 2027 start date. If you are driven by results and ready to manage delegate relationships in a growing global business, we want to hear from you! Join Informa Connect as an Associate Delegate Relations Manager (ADRM) and play a key part in delivering world-class events, conferences, and training solutions across a range of industries. You will sell delegate places on our extensive portfolio of global events, both in-person and digital, advise customers on suitable options, and identify cross-selling opportunities.
Responsibilities
- Generating revenue by selling delegate places for large-scale events, conferences, and training courses.
- Identifying cross-selling opportunities within our portfolio, offering clients tailored solutions in various sectors.
- Supporting the sales efforts by ensuring timely revenue collection and following up on leads.
- Dialling and calling clients as this is a telesales position.
- Meeting KPIs and call rate targets, approximately 100 dials per day.
- Collaborating closely with Informa Connect's production, sales, and marketing teams to ensure sales activities align with wider business goals.
- Adjusting working hours at times to accommodate international clients.
Requirements
- A proactive, resourceful individual with exceptional organisational skills.
- Strong communication skills with a customer-focused approach.
- Comfortable cold calling as this is a telephone-based position.
- Comfortable working in a fast-paced sales environment.
- Ability to identify and act on cross-selling opportunities.
- Most, although not all, of the skills and experience listed.
Skills
- Sales
- Delegate relationship management
- Telesales
- Cross-selling
- Communication
- Organisation
Location
- London
- Remote
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Associate
Salary/Compensations
- £42,000 OTE - Uncapped
- Base salary £30,000 (London Living Wage)
Benefits
- Full and extensive training into the world of events and sales.
- Competitive commission schemes.
- Opportunities for global travel on occasions to attend and support our events.
- 25 days annual leave, rising to 27 days after two years.
- A birthday leave day.
- The chance to work from (almost!) anywhere for up to four weeks a year.
- A flexible range of personal benefits to choose from.
- Company funded private medical cover.
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
- Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
- Recognition for great work, with global awards and kudos programmes.
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
- Broader impact: take up to four days per year to volunteer, with charity match funding available too.
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
- Support for internal job moves.
About the Company
- Part of Informa, a FTSE 100 member recognised as one of Britain's Most Admired Companies.
- Trusted brands in specialist markets across 30+ countries.
- Purpose is to connect customers to information and people that help them know more, do more and be more.
- Runs around 800 events each year, creates digital platforms based on engaging news and information content, and operates professional development programmes for individuals and businesses.
Equal Opportunity
- We base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.
- Inclusive experiences and environments where all perspectives and backgrounds are welcomed.
- Formally an Equal Opportunities Employer.