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About the Role
We are seeking a detail-oriented and customer-focused Advanced Services Business Analyst to support the ongoing financial operations and equipment management activities behind some of Toyota’s key customer programs. You will manage critical operational activities supporting downstream asset management and billing, monitor performance metrics, help resolve dealer and customer issues, and identify opportunities to improve reporting and processes.
Responsibilities
- Load, maintain, and manage equipment records that support downstream asset management and billing activities.
- Track and maintain key internal and external performance indicators to identify trends and support operational performance.
- Partner with Account Management, Customer Care, and other Financial Operations teams to support customer needs and business priorities.
- Communicate with dealers and customers to support the execution of operational strategies and initiatives.
- Serve as a liaison between dealers and customers to support issue and dispute resolution.
- Train dealers on financial operations and equipment management processes to improve quality, consistency, and efficiency.
- Provide financial operations and equipment management insights during customer business reviews.
- Maintain appropriate controls to support data quality, financial accuracy, and a positive customer experience.
- Support reporting and automation initiatives designed to increase efficiency and improve operational effectiveness.
- Identify and implement process improvements while supporting a culture of Kaizen and continuous improvement.
- Support customer service activities that contribute to team, department, and organizational goals.
- Independently manage daily responsibilities and priorities while maintaining appropriate fiduciary accountability.
Requirements
- Bachelor Degree or 8 + years of relevant professional experience in lieu of the required.
- 4+ years of relevant professional experience.
- Demonstrated ability to independently manage responsibilities, priorities, and deadlines.
- Strong analytical and problem-solving skills with attention to accuracy and quality.
- Strong written and verbal communication skills with the ability to work effectively across teams.
- Ability to build productive relationships with internal stakeholders, customers, dealers, and external partners.
Skills
- Financial operations
- Billing
- Asset management
- Equipment management
- Customer relations
- Dealer relations
- KPI tracking
- KPI analysis
- KPI reporting
- Process improvement identification
- Process improvement implementation
- Reporting automation
- Training
- Process guidance
- Kaizen
Location
- Greene, NY
Work Type
- Hybrid
- Full-time
Experience Level
- 4+ years of relevant professional experience
Education Level
- Bachelor Degree
Salary/Compensations
- $65,440 - $76,000 per year
Benefits
- Competitive Salary
- Generous Paid Time Off
- 13 Paid Holidays
- Affordable Medical plans
- No-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability
- Company-Paid Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP)
- Recognition and Kaizen Reward Programs
- Meaningful opportunities for personal and professional development
- Best in class work culture
About the Company
- Toyota Material Handling North America (TMHNA) is the industry leader in forklift sales, comprising two main brands: Toyota Material Handling and The Raymond Corporation.
- We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”.
- With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.