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About the Role
As a Community Manager on the Marketing Team, you will be the voice, ears, and heartbeat of Cover Genius across our digital landscape. You will actively shape our community strategy, optimize our platform presence, and bridge the gap between our marketing and Customer Success teams. You will also partner with the Talent team, owning our Glassdoor presence and shaping the social calendar and strategy for employer brand and recruitment marketing content.
Responsibilities
- Manage day-to-day operations and publishing across core channels (LinkedIn, X, Facebook, Instagram, Glassdoor).
- Proactively monitor comments, mentions, and DMs to foster active, brand-aligned conversations.
- Act as the primary point of contact for customer inquiries and complaints on social channels.
- Partner with the Customer Success team to quickly resolve customer issues.
- Collaborate with the Communications team to triage potential PR risks.
- Monitor and engage on peer-review and community platforms like Reddit, TrustRadius, and G2.
- Continually audit and update profiles to keep visual branding, messaging, and our value proposition consistent.
- Execute data-driven strategies to expand our reach, improve engagement rates, and leverage new formats or platforms.
- Analyze and report monthly on community growth metrics, sentiment, and response times.
- Manage the Glassdoor profile, coordinate with the Talent team on sensitive reviews, and track rating trends.
- Partner with the Talent team to build a recruitment content calendar and drive employee advocacy initiatives.
Requirements
- 3–5 years in community management or social media marketing, ideally within B2B tech, SaaS, or InsurTech/FinTech.
- Hands-on experience managing brand accounts across LinkedIn, X, Facebook, and Instagram.
- Familiarity with Reddit, G2, and TrustRadius.
- Exceptional copywriting and editing skills with the ability to write empathetically and maintain a consistent brand voice.
- Proven experience partnering with Customer Success or Support teams to smoothly resolve customer issues.
- Familiarity with social media management and listening tools (e.g., Sprout Social, Hootsuite, HubSpot).
- Prior exposure to recruitment marketing, employee advocacy, or Glassdoor management is highly valued.
- Bachelor’s degree in Marketing, Communications, or a related field.
- Exceptional judgment and resourcefulness to diagnose community issues and implement swift solutions.
- Ability to navigate sensitive customer complaints with patience and tact.
- A natural bridge-builder who can seamlessly align Marketing, Customer Success, and Talent teams.
- A curious, adaptable mindset with a constant pulse on internet culture, emerging platforms, and digital trends.
Skills
- Community Management
- Social Media Marketing
- B2B Tech
- SaaS
- InsurTech
- FinTech
- X
- G2
- TrustRadius
- Copywriting
- Editing
- Brand Voice
- Customer Success Collaboration
- Social Media Management Tools
- Social Listening Tools
- Sprout Social
- Hootsuite
- HubSpot
- Employer Branding
- Recruitment Marketing
- Employee Advocacy
- Glassdoor Management
- Crisis Management
- Problem Solving
- Trend Awareness
Location
- San Francisco
Work Type
- Hybrid
Experience Level
- Specialist
- 3-5 years
Education Level
- Bachelor's degree in Marketing, Communications, or a related field
Salary/Compensations
- $76,000 - $115,000
Benefits
- Flexible Work Environment
About the Company
- Cover Genius is the global infrastructure for embedded protection, active in over 60 countries and all 50 US States.
- We protect the customers of the world’s largest digital companies with seamless, end-to-end experiences.
- Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.
- We are accelerating into our next phase of growth with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN.
- We are developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.
- Our operating principles guide our mission: Make today matter, Act with accountability, Grow together, Inspire each other, Champion our customers.
Equal Opportunity
- Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.