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About the Role

The Store Area Supervisor role at OSJL oversees the daily operations and merchandising of assigned areas. They ensure smooth freight flow while prioritizing exceptional customer experiences, all under the guidance of a designated Team Leader. This role serves as a development path for future OSJL team leaders; associates in this role are highly encouraged to embrace opportunities for growth towards leadership positions.

Responsibilities

Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
Create effective work schedules for your assigned area.
Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
Support training for store associates in your area, fostering opportunities for growth across all levels.
Manage merchandise presentation, ensuring timely adherence to Company guidelines.
Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
Identify, separate, and display priority items effectively.
Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
Uphold all store safety and maintenance standards.
When designated, supervise store operations, including opening and closing procedures.
Operate a cash register as needed.
Adhere to all Company policies and procedures.

Requirements

1 or more years professional experience in other retail environments required.
Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
Availability to work as needed by the business including nights and weekends.
Must be 18 years of age or older.

Skills

Customer service
Training
Merchandise ordering
Receiving
Stocking
Maintenance
Google platform
Email
Sites
Slides
Drive
Docs
Sheets
Qlik

Work Type

Full-time

Experience Level

1+ years retail experience

Salary/Compensations

$20.00 - $22.00

Benefits

30% Associate Discount
Wellbeing Time & Care.com Access
Generous Paid Time Off (Sick Time Pay, Vacation, Holiday Pay)
Comprehensive Health & Wellness (Medical, Dental, Vision, Life Insurance, Critical Illness, Accident coverage)
Flexible Spending Account (FSA)
Short-Term Disability
Accolade Care
Referral Bonus
Tuition Reimbursement
Profit Sharing Bonus
401K
OSJL Vacations & Various Discounts at Partner Companies

About the Company

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers.
At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.