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About the Role
The Savoy is seeking a highly strategic, commercially driven, and exceptionally connected Senior Sales Manager to lead the development and execution of the hotel's luxury leisure sales strategy across the United Kingdom, Europe, and the Middle East. This role is responsible for driving sustainable revenue growth, increasing market share, and strengthening The Savoy's position as London's leading luxury hotel.
Responsibilities
- Develop, own, and execute the luxury leisure sales strategy for UK & EAME, aligning segment objectives with hotel commercial goals and long-term growth ambitions.
- Drive luxury leisure revenue, ADR, market share, and profitability through strategic account management, market penetration, and new business acquisition.
- Lead relationships and performance strategies across key luxury consortia, Accor Stakeholders, and other strategic luxury travel partnerships.
- Position The Savoy as a leading London luxury destination through active participation in global luxury travel events, conferences, and industry engagement.
- Identify future growth opportunities, emerging markets, luxury travel trends, and partnership opportunities to support long-term commercial success.
- Provide market insight and strategic recommendations to hotel leadership, supporting forecasting, budgeting, pricing strategy, and commercial decision-making.
- Develop and implement annual luxury leisure sales plans and segment strategies for the UK & EAME markets.
- Maintain, develop, and grow relationships with key luxury travel advisors, agencies, tour operators, wholesalers, and consortia partners.
- Maximize production from UK and European based luxury travel agencies affiliated with preferred partner programs.
- Identify, qualify, and secure new luxury leisure business opportunities through proactive prospecting, networking, and relationship development.
- Conduct strategic account reviews with key partners, analyzing production trends and identifying opportunities for growth, retention, and increased market share.
- Develop and execute tailored account plans for top-producing partners, including measurable objectives, revenue targets, and strategic growth initiatives.
- Increase awareness and visibility of The Savoy through regular sales calls, client appointments, presentations, networking activities, and market visits.
- Represent The Savoy at domestic and international trade shows, luxury travel conferences, roadshows, sales missions, consortium events, and networking forums.
- Organize, coordinate, and host client site inspections, familiarisation trips, and educational experiences.
- Track, analyze, and report on account production, market trends, booking pace, competitor activity, and customer feedback.
- Collaborate closely with Revenue Management to identify demand patterns, optimize business mix, and maximize revenue opportunities.
- Work with Marketing and Public Relations teams to support brand awareness initiatives, campaigns, and luxury trade communications.
- Partner with Reservations, Guest Relations, and Operations teams to ensure a seamless client and guest experience.
- Ensure preferred partner amenities, contracted benefits, and programme commitments are consistently delivered and communicated effectively.
- Maintain accurate account activity, production data, pipeline management, sales reports, and strategic plans within Delphi, Salesforce, and other commercial systems.
- Contribute to annual budgeting, forecasting, market planning, and commercial review processes.
- Monitor evolving luxury travel trends, emerging destinations, changing consumer behaviours, and competitor activity.
- Act as an ambassador for The Savoy, championing the hotel's values, reputation, and service excellence.
Requirements
- Significant luxury leisure sales experience within a luxury hotel, luxury travel brand, or international hospitality organization.
- Demonstrated success in developing and executing sales strategies that deliver measurable revenue growth and market share gains.
- Strong network of relationships across luxury travel advisors, agency groups, tour operators, and high-value travel buyers.
- Proven experience working with luxury travel consortia and preferred partner programmes.
- Strong understanding of luxury traveller behaviour, market trends, and distribution channels across the UK, Europe, Middle East, and Africa.
- Excellent commercial acumen with the ability to interpret production metrics, market data, and performance trends.
- Exceptional relationship-building, negotiation, presentation, and influencing skills.
- Highly organised with strong planning, prioritisation, and account management capabilities.
- A proactive, self-motivated, and entrepreneurial approach with the ability to work independently and manage multiple priorities.
- Excellent communication skills with confidence representing The Savoy at senior industry and client levels.
- Experience using Delphi, Salesforce, Opera Cloud, Microsoft Office, and commercial reporting tools will be highly advantageous.
- Flexibility and willingness to travel extensively throughout the UK, Europe, the Middle East, and Africa.
- Passion for luxury hospitality and creating exceptional client and guest experiences.
- May be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Skills
- Sales Strategy Development
- Revenue Growth
- Market Share Increase
- Account Management
- New Business Acquisition
- Relationship Building
- Negotiation
- Presentation
- Influencing
- Planning
- Prioritisation
- Market Intelligence Analysis
- Forecasting
- Budgeting
- Pricing Strategy
- Commercial Decision-Making
- Sales Planning
- Client Relations
- Networking
- Market Visits
- Trade Show Representation
- Event Organization
- Client Site Inspections
- Familiarisation Trips
- Reporting
- Trend Analysis
- Collaboration
- Brand Awareness
- Communication
- Customer Engagement
- Delphi
- Salesforce
- Opera Cloud
- Microsoft Office
- Commercial Reporting Tools
Location
- UK
- Europe
- Middle East
- Africa
Work Type
- Permanent
- Full-Time
Experience Level
- Senior
Salary/Compensations
- Competitive salary and additional service charge
Benefits
- Life insurance
- Pension
- 31 days of holiday (including public holidays)
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant
- Gym
- Interfaith prayer room
- Wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycle-to-work scheme
- Season ticket loan for commuting
- Annual optician reimbursements of £100
- Local discounts for F&B and retail
About the Company
- The Savoy is one of the world's most iconic hotels, opened in 1889, with a reputation for outstanding service excellence, blending rich history with innovation.
- The hotel has played host to royalty, world leaders, and legends of the stage and screen, priding itself on creating special memories for guests by delivering five-star luxury hospitality.
- The company offers an award-winning, colleague-centric culture, competitive salaries and benefits, and outstanding career development opportunities globally within Fairmont.
- Recognized as Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025.
- Awarded HR in Hospitality Awards 2025 for Excellence in Employee Experience, HR Team of the Year, and HR Leader of the Year.
- Awarded Institute of Hospitality Awards 2025 for Talent Development Team of the Year.