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About the Role
The evening shift Reprographics Workflow Coordinator delivers exceptional client service through the management and execution of print production, reprographics, copy, and office services operations within a global white-shoe law firm. This individual oversees one print production operator in addition to independently managing workflow, prioritizing projects, and ensuring all print and document production requests are completed accurately, efficiently, and within deadline.
Responsibilities
- Serve as the sole supervisory print production professional, independently managing daily print, copy, reprographics, mail services, and document production operations
- Coordinate and execute high-volume and complex print production requests, ensuring accuracy, quality, and timely delivery
- Assess incoming requests and determine the most effective production methods, equipment, and resources to meet client needs
- Monitor a shared print and mail services inbox, evaluate incoming requests, assess project scope, and determine turnaround times based on project complexity, document size, and production requirements
- Establish realistic timelines for client requests, proactively communicating estimated completion times and negotiating alternative deadlines when necessary to ensure quality and service standards
- Coordinate work between multiple onsite and offsite production resources, leveraging secondary production teams during periods of high volume while maintaining ownership of client deliverables
- Delegate appropriate work assignments to team members, monitor progress, and provide guidance to ensure projects are completed accurately and on schedule
- Support operations across multiple office locations, coordinating the delivery, review, and quality assurance of completed work products with client stakeholders
- Perform end-of-day workflow planning, identifying outstanding requests, setting priorities for the following business day, and ensuring operational readiness prior to closing
- Maintain consistent communication with clients throughout the production lifecycle, providing status updates, managing expectations, and resolving service issues in a professional and solutions-oriented manner
- Build trusted relationships with legal professionals and business stakeholders while maintaining appropriate professional boundaries in a highly visible client-facing environment
- Assess workload capacity and make sound decisions regarding prioritization, resource allocation, and escalation of time-sensitive request
- Monitor and prioritize workflow to successfully manage multiple projects and competing deadlines
- Conduct quality assurance reviews to ensure all deliverables meet client expectations and established standards
- Build and maintain strong relationships with client stakeholders through professional, responsive, and solution-oriented service
- Read, interpret, and fulfill requests received via email, phone, service tickets, and in-person interactions
- Maintain production equipment, including replenishing paper, toner, and supplies, and coordinating service support when needed
- Maintain required logs, operational reports, and workflow documentation
- Produce required reports on schedule
- Communicate proactively with clients and management regarding project status, priorities, deadlines, and potential issues
- Support office services functions including reception, copy, reprographics, print, scanning, food and beverage and mail services as needed
- Demonstrate sound judgment and the ability to resolve issues independently, escalating concerns appropriately when necessary
- Adhere to Williams Lea and client site policies, procedures, and service standards
- Use equipment, materials, and supplies in a cost-effective and efficient manner
- Lift and move paper, boxes, and production materials up to 50 lbs. as required
- Train new employees on policies and procedures
Requirements
- Minimum of 1-3 years of supervisory experience in print production, reprographics and copy services within a corporate, legal, financial services, or professional services environment
- Strong hands-on experience operating production print and reprographics equipment
- Demonstrated ability to independently manage workflow, prioritize competing requests, and meet tight deadlines with minimal supervision
- Experience handling high-volume print, copy, scanning, binding, finishing, and document production projects
- Demonstrated ability to accurately estimate production times, manage client expectations, and successfully negotiate deadlines when required.
- Experience working within a white-glove service environment supporting attorneys, partners, executives, or other high-profile professional services clients.
- Strong business communication skills, including the ability to compose professional written correspondence and communicate confidently with senior stakeholders.
- Experience coordinating services across multiple locations, teams, or production centers preferred.
- Proven ability to balance independent decision-making with effective delegation and team oversight
- Professional appearance, polished business communication skills, and a concierge-style service mindset with the ability to thrive in a highly visible, white-glove legal environment supporting attorneys, partners, and professional staff
- Strong customer service and relationship-building skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to handle confidential and sensitive information
- Proven problem-solving abilities and sound decision-making skills
- Intermediate computer skills and proficiency in Microsoft Office
- Self-motivated, dependable, and capable of working independently as the sole onsite resource
- Experience supporting legal, financial, consulting, or other professional services environments
- Experience working in a standalone onsite print center or independently managed office services operation
- Familiarity with mail services, shipping/receiving, and meeting support services
- Previous exposure to hospitality or workplace services functions
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
Skills
- Print production
- Reprographics
- Copy services
- Workflow management
- Client service
- Project prioritization
- Document production
- Equipment operation
- Quality assurance
- Relationship building
- Communication
- Problem-solving
- Microsoft Office
Location
- Midtown Manhattan, New York, NY
Work Type
- Fully onsite
- Evening shift
- 40 hours per week
- Monday-Friday 1pm-10pm
Experience Level
- 1-3 years supervisory experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- USD 20.53 - USD 28.70 - hourly
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
About the Company
- RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
- The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
- Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
- At RRD, we value innovation, authenticity, and integrity.
- To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience.
- We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
Equal Opportunity
- RRD is an Equal Opportunity Employer, including disability/veterans