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About the Role
Carver Companies is undergoing a significant digital modernization, including cloud migration, system upgrades, and CMMC readiness. This IT Intern position will provide day-to-day technical support, maintain IT systems, assist with cloud adoption, and contribute to cybersecurity and compliance initiatives. Interns will receive mentorship from a diverse team and gain experience in industrial and maritime environments.
Responsibilities
- Provide support for office staff and port operations personnel, including troubleshooting hardware, software, printers, and mobile devices.
- Manage user accounts, permissions, and credentials in systems such as Active Directory, Office 365 and other applications.
- Install, configure, and support desktop computers, laptops, VoIP phones, and office equipment.
- Respond to service requests and incidents ensuring timely resolution and user satisfaction.
- Maintain asset inventory and perform routine updates, patches, and security maintenance on end-user systems.
- Assist in onboarding/offboarding employees by setting up or decommissioning IT equipment and accounts.
- Educate users on basic cybersecurity practices, data handling procedures, and technology use policies.
- Support and troubleshooting of A/V and conferencing technology.
- Implement and configure network solutions for diverse environments including quarries, ports and marine vessels.
- Terminate and run network cables for switches, access points, cameras, and other networked devices.
- Install, configure and manage POE security cameras across Carver locations and assets.
- Maintain accurate hardware, software, and user account inventories.
- Verify system configurations and security settings under established procedures.
- Collect and organize evidence for CMMC audits.
- Update IT procedures, access control records, and compliance documentation.
- Participate in cybersecurity incident response, information security compliance and certification.
- Perform routine system checks, patching assistance, and device configuration.
- Maintain asset records and support lifecycle management.
- Improve IT workflows through updated documentation, templates, and SOPs.
- Contribute to basic automation or scripting for repetitive tasks.
- Assist in IT Backup Disaster Recovery planning, testing and documentation.
- Perform additional duties as assigned by the IT Director.
- State learning and development goals in information technology and security.
Requirements
- Excellent communication skills and customer service orientation.
- Experience with troubleshooting hardware, software, and connectivity issues.
- Ability to follow documented procedures and work independently with guidance.
- Strong organizational skills and attention to detail.
Skills
- Windows OS
- Microsoft 365
- Basic networking concepts
- Help desk ticketing systems (e.g., Freshservice, ServiceNow, Jira)
- Cloud platforms (Microsoft 365, Azure, or similar)
- Cybersecurity principles and best practices
- PowerShell
- Scripting
- Automation tools
Location
- Albany HQ
- Port of Coeymans
Work Type
- Office based
- Hybrid
Experience Level
- Intern
About the Company
- Carver Companies is undergoing a major digital modernization, including cloud migration, system upgrades, and ongoing CMMC readiness.
Equal Opportunity
- Carver Companies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.