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About the Role
The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience. This role involves taking customer orders, coordinating store activities, providing pricing information, recommending products and services, producing complex orders, and operating equipment. The Lead Consultant uses consultative skills to anticipate needs, suggest alternatives, and provide solutions. They may also provide direction to team members and resolve escalated customer issues.
Responsibilities
- Demonstrates consultative behaviors to ensure friendly, expert service.
- Manages production flow to ensure orders are done right and on time.
- Takes customer orders, provides pricing, performs consultative selling, and recommends products/services.
- Tracks and logs all production jobs.
- Takes lead responsibility for digital imaging, scheduling, and running production on full service orders.
- Sets up complex orders and performs multiple tasks simultaneously.
- Ensures quality during and after the production process.
- Ensures communication among shifts.
- Coordinates pick-up and delivery of customer orders.
- May provide leadership to team members on an assigned shift.
- Assists in the training of store team members.
- Collates, sorts, and organizes customer orders.
- Operates the Point of Sale terminal (POS) and handles financial transactions.
- Completes required financial paperwork and may assist with financial reporting.
- Follows instructions of supervisors and assists other team members.
- Follows standard operating procedures and adheres to legal, HR, safety, and security policies.
- Provides customer service by determining appropriate shipping methods and informing customers of products, services, routes, and rates.
- Ensures quality customer service by providing packaging services and offering information about company products and services.
- Offers assistance to customers by suggesting appropriate shipping methods.
- Maintains inventory of shipping supplies.
- Assembles parcels and prepares goods for shipping.
- Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes and optimize profitability.
- Applies Quality concepts during daily activities.
- Supports FedEx Office Quality initiatives.
Requirements
- High school diploma or equivalent education.
- 2+ years of specialized experience.
- Excellent verbal and written communication skills.
- Ability to stand during entire shift, excluding meal and rest periods.
- Ability to move and lift 55 pounds.
- Ability to bend/twist at the waist and knees.
- Ability to communicate effectively with customers, vendors, and other team members.
- Ability to perform work activities requiring cooperation and instruction.
- Ability to function in a fast-paced environment, under substantial pressure.
- Ability to maintain attention and concentration for extended periods of time.
- Ability to work with minimal supervision.
- Ability to report regularly to work and maintain established business hours.
Skills
- Consultative skills
- Customer service
- Production management
- Order taking
- Pricing information
- Product and service recommendation
- Complex order production
- Equipment operation
- Problem-solving
- Leadership
- Training
- Financial transaction handling
- Shipping methods
- Packaging
- Inventory management
- Quality control
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2+ years of specialized experience
Education Level
- High school diploma or equivalent
Benefits
- Comprehensive benefits
About the Company
- Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
Equal Opportunity
- FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
- FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
- FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.
- The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.