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About the Role
At The Dunfield Retirement Residence, we are a luxurious community in the Heart of Toronto committed to our residents’ care, happiness, and well-being. As a Concierge, you’ll be the first point of contact for residents, families and guests. You’ll staff the main reception desk, answer and direct calls, monitor entrances and provide administrative support. If you enjoy helping people and can stay organized while handling several requests at once, we’d love to hear from you.
Responsibilities
- Welcome residents, families and guests with warm, professional service.
- Answer and direct incoming calls and monitor entrances in accordance with residence procedures.
- Respond promptly to requests and inquiries, and follow up with residents to make sure their concerns have been addressed.
- Enter maintenance work orders, track their progress and update residents on their status.
- Provide clerical support and prepare reports for the management team as needed.
- Anticipate residents’ needs, invite feedback and follow up on their comments.
- Follow departmental policies and service standards, and uphold The Dunfield’s mission, vision and values.
Requirements
- Strong customer service and interpersonal skills.
- Clear written and verbal communication.
- Strong organizational skills and the ability to manage competing priorities calmly.
- Sound judgment, initiative and the ability to work well independently and as part of a team.
- Familiarity with Microsoft Office.
- Experience with Yardi POS or a resident management system is an asset.
- A postsecondary diploma in hospitality management is an asset.
- Experience working with older adults or in a retirement residence is an asset.
Skills
- Customer service
- Interpersonal skills
- Written communication
- Verbal communication
- Organizational skills
- Microsoft Office
- Yardi POS
- Resident management system
- Hospitality management
- Working with older adults
Location
- Toronto
Work Type
- Full-time
Experience Level
- Entry level
Education Level
- Postsecondary diploma in hospitality management
Salary/Compensations
- $20.47 per hour + discretionary bonus eligibility
About the Company
- The Dunfield Retirement Residence is a luxurious community committed to residents’ care, happiness, and well-being.
- The Dunfield is proud to be Certified™ by Great Place To Work®.
- We are committed to creating a workplace where you can be both focused and fulfilled.
- We empower our team members to make a difference through our core values: customer obsession, innovation, operational excellence, and a commitment to long-term thinking.
Equal Opportunity
- We are proud to be an employer committed to diversity and inclusion in all our locations and in our hiring practices.
- We believe in hiring the best talent whose skills and abilities contribute to the success of the organization and who reflect the communities in which we live and work.
- We welcome applications from a wide range of qualified candidates, including people with disabilities.
- If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.