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About the Role
PwC seeks an experienced creative leader to head the Creative and Visual Design service, overseeing a connected UK creative service for Sales, Marketing, Business Solutions, and cross-line of Service demands, including brand and marketing asset delivery and high-value proposal design. This role manages an integrated delivery model across UK studios, creative project management, workflow operations, film and motion, digital design, offshore delivery, and external agencies. It defines creative quality, demand prioritization, capacity, and service performance, while maintaining brand standards and operational flexibility. The role collaborates with senior leaders in Brand, Sales, Marketing, Technology, Procurement, and Lines of Service, providing expert creative advice and representing the UK in global forums. As a leader of leaders, it empowers Senior Managers and Managers, fosters an inclusive culture, and guides the team through change. This is a significant operational and commercial leadership position with accountability for a high-demand portfolio, a large team and supplier network, and a multi-million-pound budget, focusing on service performance, utilization, forecasting, charging, agency spend, risk, and management information to align investment and capacity with demand and value.
Responsibilities
- Set and communicate the strategy, service proposition, and priorities for Creative and Visual Design, aligned to the Brand programme and wider Sales and Marketing transformation.
- Own creative quality and the integrity of the PwC brand across the service.
- Lead the end-to-end blended service across UK, offshore, and agency teams, including demand triage, capacity planning, workflow, service levels, and escalation.
- Hold clear accountability for priority sales and high-value proposal design.
- Lead major, confidential, and high-profile creative programs, providing calm judgment, sound governance, and clear decisions across multiple senior stakeholders.
- Build trusted relationships across the firm and globally to resolve competing priorities and strengthen collaboration.
- Own the service budget and cost-recovery model, including forecasting, scenario planning, utilization, charging, agency spend, supplier value, and management information.
- Drive continuous improvement through workflow technology, automation, GenAI, and modern design tools.
- Lead, coach, and empower Senior Managers and Managers, building succession, capability, accountability, psychological safety, and a strong talent pipeline.
- Lead organizational change across structures, roles, skills, career paths, locations, and ways of working.
Requirements
- Senior leadership experience within a large-scale creative, design, brand, or integrated production service.
- Strong record of setting creative direction and delivering high-quality, on-brand work across varied channels and audiences.
- Experience leading managers and multidisciplinary teams across onshore, offshore, and external supplier models, with a leader-of-leaders approach focused on delegation, coaching, empowerment, and talent development.
- Commercial accountability for substantial budgets, forecasting, utilization, cost recovery, supplier spend, and value measurement.
- Experience managing high-volume services, demand, and capacity.
- Experience leading complex, high-profile, or confidential programs involving senior and global stakeholders.
- Strong judgment and the ability to make balanced decisions in ambiguous and high-pressure situations.
- Ability to influence senior stakeholders, reconcile competing priorities, and act as a trusted advisor on creative, brand, and service matters.
- Excellent written and verbal communication skills.
- Experience leading organizational and operational change while maintaining service continuity, quality, and colleague engagement.
- Strong understanding of workflow technology, automation, GenAI, and modern design tools, including governance, licensing, and quality considerations for responsible adoption.
Skills
- Accepting Feedback
- Active Listening
- Adobe After Effects
- Adobe Animate
- Adobe Audition
- Adobe Illustrator
- Adobe Media Encoder
- Adobe Photoshop
- Adobe Premiere Pro
- AI Fluency
- AI-Human Collaboration
- Analytical Thinking
- Art Scripting
- Audio Recording
- Audio Workflow
- Broadcast Engineering
- Camera Technique
- Cinematography
- Coaching and Feedback
- Communication
- Cost Estimate Preparation
- Creative Design
- Creativity
- Digital Storytelling
Work Type
- Empowered flexibility
- Working week split between office, home and client site
Experience Level
- Senior Manager
Benefits
- Empowered flexibility
- Working week split between office, home and client site
- Private medical cover
- 24/7 access to a qualified virtual GP
- Six volunteering days a year
About the Company
- PwC is looking for an experienced creative leader to lead the Creative and Visual Design service.