Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Technical Account Manager role.
Rezi rewrites your resume against Ben's job description. Free.
Tailor your resume to this Technical Account Manager role.
Rezi rewrites your resume against Ben's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Technical Account Manager posting at Ben — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Technical Account Manager posting at Ben — free, in seconds.
About the Role
As a Technical Account Manager, you will own the technical relationship with enterprise customers, acting as their advocate in product development. You will manage relationships with HR and benefits leaders, ensuring smooth operation of benefits, wallets, allowances, and payroll reporting. Your role involves proactive issue identification, root cause analysis, and guiding customers through technical changes and training.
Responsibilities
- Own the technical relationship with enterprise customers, serving as the primary technical contact for all platform-related issues.
- Investigate and resolve technical issues, including API errors, SSO/authentication problems, and payroll data discrepancies, or provide detailed cases to Engineering.
- Guide customers through new setups, integrations, and configuration changes, and conduct training sessions for their teams.
- Proactively monitor customer accounts for key events like enrollment, renewals, and payroll runs to identify and mitigate risks.
- Represent the customer's voice by relaying observed patterns and issues to Product and Engineering teams, influencing future product development.
Requirements
- Customer-facing experience in a TAM, Implementation, Technical Support, Operations, or Technical CSM role, preferably in B2B SaaS.
- Proven experience managing enterprise accounts, including juggling multiple accounts and knowing when to escalate issues.
- Hands-on technical troubleshooting skills, including debugging API integrations, resolving SSO/authentication issues, and analyzing logs.
- Experience collaborating closely with Product and Engineering teams to address customer problems.
- Demonstrated use of AI tools to enhance work efficiency and effectiveness.
Skills
- API integrations
- SSO and authentication
- Log analysis
- Customer relationship management
- Technical troubleshooting
- AI tools
Location
- Remote
Work Type
- Full-time
Experience Level
- Enterprise
Salary/Compensations
- Competitive base salary + equity
Benefits
- £100 monthly personal Ben Balance
- Weekly lunch provided in office
- 28 days of holidays a year plus bank holidays
- Option to buy or sell 5 days per year
- Holiday entitlement increases to 30 days at 3rd year of service
- Work-from-abroad scheme
- Enhanced parental leave
- Workplace nursery scheme
- Comprehensive Private Medical Insurance
- Funded Life Assurance cover with option to voluntarily increase
- Annual health check
- Comprehensive and tailored mental health support
- Professional coaching
About the Company
- Ben is a benefits platform that connects the entire benefits ecosystem to create better outcomes for employers, employees, brokers, and providers.
- The company's mission is to build a world where every employee gets the support they need to thrive.
- Ben is scaling fast and the TAM function is relatively new, offering opportunities for input and growth.
Equal Opportunity
- All applications are very much welcome.
- If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.