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About the Role
We are seeking an Operations Lead to manage the implementation experience at new M7 customer sites. This role involves owning customer relationships, coordinating activation activities, and ensuring successful M7 platform adoption. You will serve as the primary point of contact for nurse leaders during onboarding, focusing on engagement and gathering product feedback for improvements.
Responsibilities
- Manage the end-to-end go-live process, coordinating customer and internal teams for successful execution.
- Understand and accurately represent hospital staffing workflows within the M7 platform.
- Train unit leadership and key stakeholders on M7 platform usage.
- Drive platform adoption in the initial month post-go-live by maintaining strong customer relationships.
- Monitor platform engagement and proactively address adoption barriers.
- Synthesize customer feedback and communicate patterns to the product team for platform enhancements.
Requirements
- Strong project management skills to lead end-to-end activations with hospital leadership, staff, and internal teams.
- Ability to independently plan and execute projects while building strong customer relationships.
- Proficiency in working with health system leadership to configure the M7 platform.
- Ability to build mastery of the M7 product and gain consensus on optimal approaches.
- Proactive and clear communication skills with both customers and internal teams.
- Ability to flag risks early and translate complex operational situations into concise updates.
- Enjoy teaching new technology and building collaborative customer relationships.
- Commitment to building deep knowledge of the M7 platform and contributing to team process improvements.
- Willingness to travel approximately twice per month for 2-3 day trips to provide in-person support.
- Demonstrate radical ownership, urgency, and a commitment to delivering customer value.
- Embrace a culture of 'strong opinions, loosely held', kindness, and a high standard for customer satisfaction.
- Passion for M7's mission.
- Must be authorized to work in the United States.
Skills
- Project Management
- Customer Relationship Management
- Platform Implementation
- Training
- Customer Success
- Product Feedback Synthesis
- Communication
- Problem-Solving
- Coaching
- Technology Adoption
Location
- Remote
- Eastern Time hours
Work Type
- Remote
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- Industry-competitive compensation
- Cash compensation
- Annual performance-based bonus
Benefits
- Healthcare benefits
About the Company
- M7 Health is an AI-powered workforce operations platform for healthcare, specializing in clinical staffing and scheduling.
- The platform uses AI to forecast demand, balance schedules, and deploy staff efficiently, reducing overtime and contract labor costs.
- M7 Health was acquired by Ascend Learning in September 2026, joining its Healthcare Workforce Solutions practice.
- Ascend Learning works with 60% of U.S. nursing schools, aiming to connect the entire clinical career lifecycle.
Equal Opportunity
- M7 Health fosters a workplace free from discrimination, believing diversity enhances the environment and product.
- M7 Health is an equal-opportunity employer and encourages all applicants from every background and life experience to apply.