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About the Role
The Senior IT Systems Analyst consults with end users, researchers, and stakeholders to conduct technical analysis, design, build, configure, implement, test, and maintain systems. This role provides mentoring and training to IT systems analysts and serves as a primary technical resource for staff and faculty, investigating and resolving system issues while ensuring compatibility and integration.
Responsibilities
- Analyzes system workflows to identify potential points of failure and recommends systems, configurations, and procedures to mitigate risks.
- Ensures system availability, manageability, scalability, and security through design, implementation, tuning, and auditing.
- Mentors and trains IT system analysts on automation, programming (e.g., Powershell), scripting (e.g., Kace), and group policies.
- Serves as a primary technical resource for Help Desk Manager and User Support Operations for complex problems.
- Configures virtual computing environments for testing application compatibility and develops processes for staff resolution of issues.
- Leads projects to research, propose, and implement strategies for migrating and consolidating complex distributed systems to a centralized enterprise model.
- Analyzes system dependencies and develops plans to migrate systems to new infrastructure, including virtual environments, firewalls, and authentication systems.
- Stays current with computing technologies to recommend and utilize improvements in system manageability, configurations, integrations, and uptime.
Requirements
- Bachelor’s Degree and 4 years of experience in a broad range of computer technologies OR Associate's Degree and six years of experience OR High school diploma and eight years of experience.
- An equivalent combination of education and experience (8 years total) will also be considered.
- Expertise in a broad array of computing platforms and/or systems within a distributed computing environment, including workstation software/applications (MS-Windows).
- Practical experience with physical and virtual guest server operating systems, particularly Windows 2008.
- Practical experience with scripting languages such as PowerShell.
- Experience working with TCP/IP networking and an understanding of network firewalls.
- Demonstrated strong interpersonal skills; ability to establish and maintain harmonious relationships with co-workers and clients.
- Ability to work well in a leadership role with peers.
- Demonstrated ability to work effectively, in a highly organized manner, with close attention to detail, accountability, and reliability.
- Excellent oral and written communications skills, especially in consulting with non-technical individuals on technical matters.
- Willingness to take on new and challenging tasks.
- Ability to pass Criminal Justice Information Systems (CJIS) background check.
- Valid Driver's License.
Skills
- Powershell
- Kace
- Group Policies
- VMware
- Active Directory
- Azure
- Microsoft SQL
- Oracle databases
- Linux
Location
- Amherst
Work Type
- Full Time
- Onsite
Experience Level
- Senior
Education Level
- Bachelor's Degree
- Associate's Degree
- High school diploma
Salary/Compensations
- PSSAP Grade 28
About the Company
- The Senior IT Systems Analyst consults with end users, researchers and stakeholders (Project Managers, vendors, etc.) and conducts technical analysis of systems and network communications to design, build, configure, implement, test and maintain systems.
- Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
- Work is performed in a standard office or indoor university environment and involves minimal physical exertion.
- Monday – Friday, 8:30 am – 5:00 pm (37.5 hours per week).