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About the Role

Hastings Direct is a digital insurance provider focused on becoming the best and biggest in the UK market. We invest heavily in digital capabilities and a strong 4Cs culture to deliver market-leading customer experiences. Our Commercial, Digital, and Marketing teams are central to this, combining entrepreneurial thinking, analytical insight, and creativity to build exceptional customer experiences.

Responsibilities

Assist in delivering strategy and KPIs for the Optimisation team in Digital New Business & Renewals.
Own end-to-end experimentation delivery, including prioritization, roadmap management, requirements gathering, test briefing, stakeholder sign-off, measurement, and recommendations.
Maintain the Optimisation Roadmap, tracking activity, hypotheses, outcomes, and applying learnings across the organization.
Conduct competitor analysis and stay updated on industry best practices.
Drive continuous process improvement in ideation, prioritization, UX execution, build, QA, reporting, analysis, and communication.
Support the development and delivery of new propositions and MVPs.

Requirements

Demonstrable experience in optimization and experimentation with a proven track record of commercial success in a high-volume ecommerce business.
Experience with data platforms such as PowerBI and Snowflake, with a solid understanding of commercial performance.
An experienced, data-driven digital/digital marketing professional focused on evaluating qual and quant data and translating it into conversion-centric digital strategies and online experiences.
Ability to apply knowledge of user testing, research, and web analytics (including user segments and audiences) to the optimization process.
Hands-on experience with AB testing platforms (e.g., Monetate, Optimizely), with essential client-side testing experience and preferred server-side testing experience.
Experience in user experience design and website content.

Skills

Optimization
Experimentation
PowerBI
Snowflake
Data analysis
Digital marketing
Conversion optimization
User testing
Web analytics
AB testing platforms
Client-side testing
Server-side testing
User experience design
Website content

Location

Remote
Hybrid

Work Type

Full-time
Hybrid

Experience Level

Experienced

Benefits

Competitive salary
Flexible working
Hybrid working approach
Competitive bonus scheme
4x salary life assurance cover
Income protection
Matched pension contributions up to 10%
Discounts
Cashback
Free independent mortgage advice
Free access to financial wellbeing support
Thrive mental health app
Colleague assistance program (24/7)
In-house mental health first aiders
Support groups
25 days annual leave + bank holidays
Option to buy or sell one week of annual leave
Health care cash back plans
Dental plans
Discounted health assessments
Cycle to work scheme
Tech scheme
Discounted and free onsite facilities
Social events

About the Company

Hastings Direct is a digital insurance provider with bold ambitions to become the best and biggest in the UK market.
We have made huge investments in our digital capabilities, underpinned by our strong 4Cs culture, to ensure we continue to deliver market leading experiences for our customers.
We provide insurance for over four million customers.
Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market leading customer experience.
We focus on getting it right for our colleagues, customers, company and community.
As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Equal Opportunity

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey.
We also welcome applications through the Disability Confident Scheme (DCS).
Hastings Group is an equal opportunities employer which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed.
If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.