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About the Role

As an experienced SAP IS-U Retail Senior Consultant, you will have the ability to share new ideas and collaborate on projects without extensive travel demands, working in a collaborative environment under Deloitte's Project Talent Model for long-term, onsite client service delivery.

Responsibilities

Serve as a subject matter expert (SME) for Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.
Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.
Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.
Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.

Requirements

5+ years of SAP IS-U experience
Experience in Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.
Experience in utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
Limited immigration sponsorship may be available.
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Skills

Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
Analytical/ Decision Making Responsibilities
Analytical ability to manage multiple projects and prioritize tasks into manageable work products
Can operate independently or with minimum supervision
Excellent Written and Communication Skills
Ability to deliver technical demonstrations

Location

Atlanta, Georgia, United States
Austin, Texas, United States
Baltimore, Maryland, United States
Bellevue, Washington, United States
Birmingham, Alabama, United States
Boise, Idaho, United States
Boston, Massachusetts, United States
Charlotte, North Carolina, United States
Chicago, Illinois, United States
Cincinnati, Ohio, United States
Cleveland, Ohio, United States
Columbus, Ohio, United States
Costa Mesa, California, United States
Dallas, Texas, United States
Davenport, Iowa, United States
Denver, Colorado, United States
Des Moines, Iowa, United States
Detroit, Michigan, United States
Fort Worth, Texas, United States
Fresno, California, United States
Ft. Lauderdale, Florida, United States
Gilbert, Arizona, United States
Grand Rapids, Michigan, United States
Hartford, Connecticut, United States
Hermitage, Tennessee, United States
Houston, Texas, United States
Huntsville, Alabama, United States
Indianapolis, Indiana, United States
Inglewood, California, United States
Jacksonville, Florida, United States
Jericho, New York, United States
Jersey City, New Jersey, United States
Kansas City, Missouri, United States
Lake Mary, Florida, United States
Lansing, Michigan, United States
Las Vegas, Nevada, United States
Los Angeles, California, United States
Louisville, Kentucky, United States
McLean, Virginia, United States
Mechanicsburg, Pennsylvania, United States
Memphis, Tennessee, United States
Miami, Florida, United States
Midland, Michigan, United States
Milwaukee, Wisconsin, United States
Minneapolis, Minnesota, United States
Morristown, New Jersey, United States
Nashville, Tennessee, United States
New Orleans, Louisiana, United States
New York, New York, United States
Omaha, Nebraska, United States
Philadelphia, Pennsylvania, United States
Pittsburgh, Pennsylvania, United States
Portland, Oregon, United States
Princeton, New Jersey, United States
Raleigh, North Carolina, United States
Richmond, Virginia, United States
Rochester, New York, United States
Rosslyn, Virginia, United States
Sacramento, California, United States
Salt Lake City, Utah, United States
San Antonio, Texas, United States
San Diego, California, United States
San Francisco, California, United States
San Jose, California, United States
Seattle, Washington, United States
St. Louis, Missouri, United States
Stamford, Connecticut, United States
Tallahassee, Florida, United States
Tampa, Florida, United States
Tempe, Arizona, United States
Tulsa, Oklahoma, United States
Washington, District of Columbia, United States
Westlake, Texas, United States
Wichita, Kansas, United States
Williamsville, New York, United States

Work Type

Onsite

Experience Level

Senior

Education Level

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Salary/Compensations

$115,000 to $155,000

Benefits

May also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

About the Company

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation.
Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes.
Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities.
We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers