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About the Role

This high-visibility role supports Global AI Model Validation and Governance by identifying, assessing, and communicating AI/ML model risks. You will provide independent challenge to models, weigh risks and benefits, and communicate conclusions to diverse audiences. The role involves heavy interaction with model developers, business stakeholders, and risk teams, requiring navigation of contrasting perspectives and mentorship of junior team members.

Responsibilities

Provide independent challenge and constructive feedback for AI/ML, GenAI, and agentic models by identifying model weaknesses, limitations, assumptions, and risks, and recommending appropriate remediation actions.
Manage competing deadlines, competing expectations, and coordinate procedural alignment to ensure the balance of risk management activities is commensurate with the business risk exposure.
Communicate complex technical concepts and validation findings to technical and non-technical stakeholders, while ensuring that the risk management process is followed.
Review model documentation, assess model design and performance, and communicate validation findings through clear, evidence-based reports and recommendations.
Conduct model testing, benchmarking, sensitivity analysis, and other validation activities.
Evaluate whether AI models are reliable, fair, safe, explainable, and fit for their intended purpose.
Support model inventory management, model risk operations and other AI governance processes.
Mentor and support junior data scientists through technical coaching, knowledge sharing, and review of validation approaches and methodologies.

Requirements

Master's degree or higher in Statistics, Biostatistics, Data Science, Engineering, Mathematics, or a related quantitative field.
At least 3-5 years of a mix of hands-on data science experience (data science, statistics, AI/ML model development, AI/ML research, model validation, model risk management, or a related quantitative discipline) and a stakeholder-exposed role (functions that interact with varying teams and business units across the organization.)
Strong critical thinking skills and the ability to independently challenge assumptions and assess model risk in the context of the business problem it solves.
Hands-on keyboard report writing and code implementation; being able to implement your ideas yourself.
Experience interpreting model performance metrics and conducting quantitative analyses in a variety of standard and non-standard contexts.
Strong communication, written documentation, and stakeholder management skills.
The ability to collaborate with parties from all walks of a large corporation.

Skills

AI/ML model development
AI/ML research
Model validation
Model risk management
Data science
Statistics
Quantitative analysis
Critical thinking
Communication
Written documentation
Stakeholder management
Collaboration
Generative AI
LLMs
RAG systems
Agentic AI solutions
Responsible AI concepts (fairness, explainability, robustness, transparency, safety, monitoring)

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

3-5 years

Education Level

Master's degree or higher

Salary/Compensations

$129,400.00 CAD - $179,400.00 CAD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Generous paid time off program including holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
We embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.