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About the Role

This role plays a hands-on part in assisting teams to understand and prepare for changes in processes, technology, roles, and ways of working. It involves collaborating with change leaders, stakeholders, and subject-matter experts to identify impacts and translate them into practical actions for successful implementation and adoption. The ideal candidate combines analytical thinking with strong communication and relationship skills, thriving in complex change environments.

Responsibilities

Conduct structured change-impact assessments across processes, roles, responsibilities, capabilities, and ways of working.
Gather and synthesize current- and future-state information from stakeholders, process documentation, and transformation teams.
Identify impacted stakeholder groups, risks, dependencies, and required interventions.
Translate complex process and technology changes into clear implications and actions for employees and leaders.
Develop stakeholder and engagement activities appropriate to the nature and level of change.
Facilitate interviews, workshops, and working sessions, ensuring decisions and actions are captured and followed through.
Develop clear communications, leadership materials, and practical change resources.
Support leaders and change champions in preparing teams for new processes, technology, and ways of working.
Support readiness assessments and maintain visibility to key actions, risks, dependencies, and accountable owners.
Monitor indicators of awareness, preparedness, capability, and adoption, highlighting areas requiring intervention.
Support implementation and post-launch activities, capturing feedback and reinforcing new ways of working.
Partner with process and transformation teams to connect change activities with current-state challenges and future-state outcomes.
Maintain alignment between change activity and broader transformation plans, implementation milestones, and priorities.
Bring a continuous-improvement mindset to how change is designed, delivered, and sustained.
Capture lessons and reusable practices to strengthen subsequent initiatives.

Requirements

Experience in change management, business transformation, continuous improvement, project delivery, or business analysis.
Experience supporting impact assessments, stakeholder engagement, communications, learning, or business-readiness activities.
Strong analytical skills with the ability to organize complex information and translate it into clear actions.
Strong communication, facilitation, and stakeholder-management skills.
Ability to manage multiple priorities and operate effectively where requirements and solutions continue to evolve.
Experience supporting processes or technology transformation is preferred.
Knowledge of change-management, Lean, continuous-improvement, or process-redesign approaches is an asset.
Exposure to automation, digital, or AI-enabled transformation and/or financial services is an asset.

Skills

Change Management
Business Transformation
Continuous Improvement
Project Delivery
Business Analysis
Impact Assessment
Stakeholder Engagement
Communication
Learning
Business Readiness
Analytical Skills
Facilitation
Stakeholder Management
Process Management
Technology Transformation
Lean
Process Redesign
Automation
Digital Transformation
AI-enabled Transformation
Financial Services

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

Manager

Salary/Compensations

$113,000.00 CAD - $163,000.00 CAD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
We empower you to learn and grow the career you want.
We recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we support you in shaping the future you want to see.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.