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About the Role
The Clinic Manager provides day-to-day management and clinical and operational oversight of assigned clinics, fostering a close working relationship with providers and directly overseeing clinical and office staff functions.
Responsibilities
- Assists in the development and implementation of quality improvement plans.
- Works with the Quality Assurance Nurse to ensure quality controls, measures, and competencies meet regulations.
- Assists in the development and implementation of capital and operational budgets.
- Reviews cost center budgets monthly to ensure they stay within budget.
- Assists in the development and implementation of policies, procedures, and job descriptions.
- Identifies process improvements within the clinic setting.
- Coordinates orientation and competency validations for new staff members.
- Ensures staff compliance with orientation, training, and performance, and documents appropriately.
- Supervises clinic staff and makes recommendations for hiring and termination.
- Serves as super user for Scheduling and EMR software, assisting with development, build, training, and ongoing support.
- Educates staff and patients on patient portal benefits and assists with patient sign-ups.
- Determines the need for and plans staff development, training, and continuing education.
- Develops and maintains a professional and nurturing atmosphere for patients, families, providers, and staff.
- Provides oversight of office staff and processes to ensure efficient office routines and patient flow.
- Works closely with physicians to ensure processes support the practice setting.
- Schedules staff, monitors attendance, and approves PDO requests for staff and providers.
- Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, promotes a team atmosphere, and meets attendance/punctuality requirements.
- Works with other departments to assure compliance with all regulations and standards concerning medical clinic operations.
- Stays up to date on Rural Health Clinic regulations, Meaningful Use, and PQRS.
Requirements
- Minimum of 3-4 years healthcare experience.
- Management experience highly preferred.
- Experience with operational and strategic aspects of physician practices preferred.
- Current Missouri LPN/RN license, if applicable.
- Valid Missouri driver’s license required.
- American Heart Association, Basic Life Support certification required.
- Considerable mental concentration.
- Handles multiple priorities.
- Manages stress appropriately.
- Standing, walking, sitting, and lifting.
- Works with others effectively.
- Potential exposure to body fluids.
- External Contacts: Community agencies and advocates, patients, providers, vendors.
- Internal Contacts: Patient’s family members and significant others, patients, providers, staff (clinical and support staff), and other departments.
- Typical medical clinic and hospital setting, working closely with patients and office staff.
Skills
- Quality improvement
- Budgeting
- Policy and procedure development
- Process improvement
- Staff training and development
- EMR software
- Patient portal utilization
- Team leadership
- Regulatory compliance (Corporate Compliance, OSHA, CMS, HIPAA, JC)
- Rural Health Clinic regulations
- Meaningful Use
- PQRS
Location
- Missouri
Work Type
- Full-time
Experience Level
- 3-4 years healthcare experience
- Management experience preferred
Education Level
- Bachelors in Management or Business Administration
- License Practical Nursing/Registered Nursing Degree
- High School Diploma with relevant years of experience may be accepted in lieu of degree
Benefits
- Opportunities for growth
About the Company
- Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.
- Committed to taking the team to the top.
- Offers a better team, benefits, and opportunities for growth.