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About the Role
CIBC is building a relationship-oriented bank for the modern world, seeking talented and passionate professionals dedicated to client success. Employees are empowered to make a meaningful impact and are valued for their contributions.
Responsibilities
- Contribute to the people management of a small support team, fostering a positive work environment, leading and coaching staff, developing employee capability, and managing performance.
- Effectively manage all administrative aspects of branch operations.
- Oversee hiring, management, and supervision of non-commissioned branch staff.
- Provide operational and administrative support to the branch and Investment Advisors.
- Oversee transactional banking functions.
- Consistently demonstrate high levels of internal and external client service.
- Ensure adherence to compliance and audit requirements.
- Maintain branch profitability.
- Oversee and manage day-to-day branch operations and administration, including office equipment, supplies, and event coordination.
- Identify opportunities for increased efficiency and monitor branch budget and expenses.
- Review and process accounts payable for Branch Manager approval.
- Monitor branch summary of revenue and expenses.
- Assist Branch Manager with Investment Advisor duties, including processing buy/sell orders for various securities.
- Write up trade tickets with accurate particulars.
- Coordinate and notify brokers of new stock and bond issues, cease trades, and halt trading.
- Ensure customer service standards and operational procedures are communicated and maintained by liaising among departments.
Requirements
- Certified professional with Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID) accreditation and good standing.
- Postsecondary degree/diploma and/or 4 years of relevant experience.
- Strong organizational and administrative skills for managing multiple activities in a fast-paced brokerage.
- Strong management and interpersonal skills to effectively manage and coach support staff.
- Ability to meet the needs of staff in a highly competitive environment with high staff and client mobility.
- Strong communication skills for interacting with staff and clients.
- Problem-solving skills sufficient to resolve issues and conflicts.
- High standards and genuine care in relationships.
- Legally eligible to work at the specified location(s).
- May be required to complete an attribute-based assessment and other skills tests.
Skills
- Banking Operations
- Coaching
- Customer Experience (CX)
- Customer Service
- Office Administration
- People Management
- Performance Management (PM)
- Prioritization
- Transaction Banking
Location
- Toronto-181 Bay St. 6th
Work Type
- On-site full-time
- Temporary (Fixed Term)
Education Level
- Postsecondary degree/diploma
Salary/Compensations
- $69,800 to $87,200
Benefits
- Competitive compensation
- Banking benefit
- Wellbeing support
- Employee and family assistance programs
- MomentMakers recognition program
About the Company
- CIBC is building a relationship-oriented bank for the modern world.
- At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
- Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
Equal Opportunity
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
- If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- CIBC is committed to clarity in our hiring process.
- All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.