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About the Role
This individual contributor position manages commercial claims nationwide with high complexity and exposure for multiple lines of business, requiring coordination of investigation and resolution activities according to company protocols, quality, and customer service standards. It involves regular communication with customers and insureds and may be dedicated to specific accounts.
Responsibilities
- Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages.
- Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy.
- Effectively manages loss costs and claim expenses.
- Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner.
- Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
- Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in most cost-effective manner and ensuring timely issuance of disbursements.
- Coordinates third party recovery with subrogation/salvage unit.
- Makes recommendations on claims processes and resolution strategies to management.
- Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
- Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims.
- Keeps current on state/territory regulations and issues, industry activity and trends.
- Provides guidance and assistance to less experienced claims staff and other functional areas.
- Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
Requirements
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Skills
- Advanced technical and product specific expertise
- Claims resolution skill
- Knowledge of insurance and claims principles, practices and procedures
- Strong communication skills
- Strong negotiation skills
- Strong presentation skills
- Ability to effectively interact with all levels of CNA's internal and external business partners
- Advanced analytical skills
- Advanced problem solving skills
- Ability to manage and prioritize multiple projects
- Ability to deal with ambiguous situations and issues
- Creativity in resolving unique and challenging business problems
- Knowledge of Microsoft Office Suite and other business-related software
- Ability to adapt to change and value diverse opinions and ideas
- Ability to evaluate claims based on a cost benefit analysis
- Ability to fully comprehend complex claim facts and issues
- Ability to articulate analyses of claims in presentations to business partners and management as well as in internal reports
- Ability to implement strategies with a proactive long-term view of business goals and objectives
Location
- Nationwide
- Any location near a CNA office
Work Type
- Hybrid
- Flexible
Experience Level
- Typically a minimum of eight years of relevant experience, preferably in a legal or claim handling environment.
Education Level
- Bachelor's Degree or equivalent experience
- Professional designations are a plus (e.g. CPCU)
Salary/Compensations
- In Chicago/New York/California, the average base pay range for the Claims Consultant role is $102,000 to $145,000.
- In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually.
Benefits
- CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
About the Company
- At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
- CNA utilizes AI-enabled technology during the recruiting process.
- For more information, please visit our careers page.
Equal Opportunity
- CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com