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About the Role

The Texas Health and Human Services Commission (HHSC) seeks a qualified candidate for the Management Analyst IV position within the Office of Family Resources and Eligibility Services (FRES). This office connects Texans to essential services like food, medical care, and cash assistance. The role involves advanced administrative and policy analysis, focusing on improving organizational efficiency and effectiveness through process evaluation and implementation.

Responsibilities

Reviews and evaluates new or improved business and management practices for application to agency programs or operations.
Creates business case for proposed process or technology-based changes, including developing Return on Investment and Cost-Benefit Analysis documentation.
Develops new or modifies existing administrative program policies, procedures, goals, and objectives.
Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for their implementation.
Oversees, plans, and directs organizational studies of work problems.
Advises management on agency studies by identifying priorities and defining study scope, purpose, objectives, time frames, and resource requirements.
Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
Reviews comprehensive technical records and reports that present and interpret data, identify alternatives and make recommendations.
Performs advanced end-to-end analysis on audit findings and operational challenges to document existing processes and offer recommendations on improvements.
May plan, assign, and/or supervise the work of others.
Supports software development for applicable systems impacted by business process changes.
Performs related work as assigned.

Requirements

At least 3+ years of full-time professional work experience, preferably in a large, public sector, or Human Health & Services Commission (HHSC) applying continuous improvement methodologies to HHSC related programs, policy and procedures.
Experience with performing as part of a team by contributing to the formulation of short and long-term goals, departmental and work planning, and developing effective communication strategies and relationships with others.
High level of proficiency in using Microsoft Office Suite including Teams, Visio, SharePoint, project management/process improvement software and/or related tools.
Must be willing to travel to State Office (701 W 51st Street Austin, TX 78751) based on business needs.
Other state travel may occur based on business needs.
Must bring I-9 documentation on the first day of work.

Skills

Microsoft Power Apps, Power BI or similar software.
Microsoft Excel, including pivot tables and other data analysis functions or similar software.
Virtual office software and equipment.
Interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various level personnel.
Evaluating problems.
Developing alternative solutions.
Overseeing studies.
Developing and interpreting policies and procedures.
Designing programs or training.
Implementing policies and procedures.
Preparing concise reports.
Communicating effectively.
Planning, assigning, and/or supervising the work of others.
Apply extensive knowledge of Texas Works and Medicaid for the Elderly and People with Disabilities programs, processes, policies and systems related to eligibility determination.
Apply extensive knowledge of business process improvement, systems thinking, or related fields.
Apply organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
Apply methods and procedures analysis techniques.
Apply work simplification methods.
Apply forms and records design and control procedures.
Apply statistical analysis.
Produce process mapping.
Apply business process improvement methodologies.
Develop products using Microsoft Visio or similar software.

Location

AUSTIN

Work Type

Eligible for Telework
Full time
Up to 15% Travel

Experience Level

Senior-level
3+ years of full-time professional work experience

Education Level

Bachelor’s or Master’s degree in a related field from an accredited university is preferred, but not required.

Salary/Compensations

$5,797.66 - $9,508.25 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

The Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans.
The Office of Family Resources and Eligibility Services (FRES) is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.