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About the Role
The Creative Operations Director leads the delivery of integrated creative services, ensuring operational excellence and aligning creative output with client objectives and business strategy. This role combines strategic leadership, client partnership, and operational oversight to drive high-quality delivery, optimize service models, implement continuous improvement initiatives, and support team growth.
Responsibilities
- Gather and analyse client feedback to inform creative process improvements
- Partner with client leads to identify growth opportunities and improve delivery
- Strategic operational planning across the account
- Identify new services and manage them from sale through to implementation and management
- Implement tools and systems to improve team efficiency, quality and visibility
- Ensure Operational Excellence and client satisfaction
- Oversee the creative workflow highlighting potential risks to the client
- Analyse data and reports for service improvement insights
- Track Williams Lea and client budgets and POs across all creative projects
- Manage month-end activities and invoicing
- Responsible for contractual governance
Requirements
- Strategic thinker with the ability to balance long-term vision and operational priorities
- Personable and approachable, maintaining a positive, professional presence and highly engaged communication style
- Strong listener with a naturally inquisitive mindset, able to probe beyond surface-level information, challenge assumptions, and seek clarity when needed
- Confident communicator comfortable leading discussions, influencing stakeholders, and driving outcomes
- Inspirational people leader, capable of motivating and guiding teams through demanding and fast-paced periods while upholding Williams Lea's values and culture
- Proven project management and delivery skills
- Fluency across the marketing ops stack - creative production and campaign delivery
- Quality communication at all levels
- Client Focus
- Leading the Team
- Planning and Organising
- Delivering against strategic objectives
- Experienced Creative Account Manager ready for next step into a demanding role
- Pragmatic adopter and approach to AI
- Capable of developing and implementing strategic objectives
- Strong commercial awareness, ability to plan and negotiate
- Detail-orientated outlook
- Self-motivated, able to work autonomously
- Understands Williams Lea company values and business objectives and is able to deliver against them
- Able to manage, motivate and develop a diverse team
Skills
- Creative background across design, motion graphics, and film
- Leadership
- Project delivery
- Stakeholder management
- Client engagement
- AI adoption
- Strategic objective development and implementation
- Commercial awareness
- Planning
- Negotiation
- Detail-orientation
- Autonomy
- Team management
- Team motivation
- Team development
Location
- E14, London
Work Type
- Fixed Term Contract (12 months)
- Full Time
- Hybrid - 4 days per week in the office and 1 day per week working remotely
Experience Level
- Senior level role requiring leadership and operational experience
Salary/Compensations
- £80,000 per annum
Benefits
- Company benefits
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes
- Retail vouchers – including our TechScheme
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
- Opportunity for career development
About the Company
- Williams Lea is a global provider of technology-enabled business and marketing services.
- We help leading organisations work smarter and transform operations.
- Our people are at the heart of what we do, working alongside innovative technology including AI.
- We deliver critical services for clients globally.
- Williams Lea is an RRD company, serving clients in 20 countries across four continents with 15,000 employees worldwide.
Equal Opportunity
- The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.
- It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
- If you have a disability and prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com