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About the Role
Inside Sales is responsible for generating and qualifying leads, supporting quote development for territory sellers, and handling smaller, transactional customers to improve responsiveness and efficiency.
Responsibilities
- Support and promote a culture of safety.
- Follow all Company and OSHA safety policies and procedures.
- Proper use of required personal protective equipment (PPE).
- Report hazards, near misses and incidents promptly.
- Generate and qualify inbound and outbound leads and sales opportunities.
- Support quote development and follow-up for Territory Representatives.
- Manage smaller and transactional customer relationships directly, taking sales to close where appropriate.
- Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
- Respond promptly to customer inquiries via phone and digital channels.
- Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
- Support marketing campaign follow-up and demand-generation activities.
- Identify upsell and cross-sell opportunities during customer interactions.
- Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
Requirements
- Associate's or Bachelor's degree preferred, or an equivalent combination of education and experience.
- 1-2+ years of inside sales, customer service, or call center sales experience.
- Ability to meet customer site access and safety requirements (if applicable).
- Ability to pass background check.
- Eligibility to work in the United States.
Skills
- Strong phone and digital communication skills.
- Proficiency with CRM systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Consultative, needs-based selling approach.
- Collaborative, team-oriented mindset.
- Bilingual (Spanish) a plus, depending on region.
- Experience supporting a field sales team.
Location
- TBD
Work Type
- Office
- Minimal travel required
Experience Level
- 1-2+ years
Education Level
- Associate's or Bachelor's degree preferred
Benefits
- Comprehensive medical, dental, and vision coverage.
- Life and disability insurance.
- Robust well-being program with an opportunity to receive an extra day off and more.
- Strong retirement savings program with 401(k), company match, and profit sharing.
- Paid holidays, vacation time, and personal/sick days each year.
About the Company
- At Arbon Equipment, a Rite-Hite Company, your work makes an impact.
- We deliver industry-leading solutions that keep workplaces safe, productive, and efficient.
- When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.
Equal Opportunity
- Rite-Hite is proud to be an Equal Opportunity Employer.
- We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.
- In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.
- We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.