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About the Role

Lifespan is a mission-driven nonprofit dedicated to helping older adults navigate longer life. This role oversees the Give-A-Lift (GAL) transportation program, ensuring operational excellence and serving as the main point of contact for volunteers and program inquiries. The position requires an entrepreneurial spirit, customer service experience, attention to detail, and strong time management skills.

Responsibilities

• Develop and implement volunteer training and orientation programs.
• Screen, train, orient, and assign volunteers.
• Manage volunteer placement and facilitate the Volunteer Transportation Consortium.
• Maintain volunteer files, data, and timesheets.
• Work with AmeriCorps Senior Volunteer and TRAC services.
• Develop and implement volunteer recruitment plans, including outreach presentations.
• Participate in the agency volunteer management committee.
• Maintain current knowledge of best practices in volunteer management.
• Provide daily support to GAL locations and volunteers.
• Contribute to producing shared policies across the GAL consortium.
• Maintain all volunteer records, including follow-up on auto/insurance issues.
• Execute GAL volunteer recognition initiatives.
• Produce the quarterly “GAL Gazette”.
• Participate in developing GAL Volunteer Leadership training needs.
• Serve as the department expert in Better Impact and Assisted Rides.
• Maintain the GAL Library of locations/stations.
• Produce required reports.
• Participate as a member of the inter-agency team.
• Participate in all staff meetings and training.
• Accept and seek guidance from the Director for Regional Mobility Management.
• Perform other duties as assigned by supervisor.

Requirements

• BA, BS degree or equivalent experience.
• 2 years of experience in customer service, volunteerism, recruitment, and/or marketing.
• Excellent presentation, verbal, and written communication skills.
• Computer proficiency including the Microsoft suite.
• Ability to adapt to new technology platforms.
• Strong organizational skills.
• Ability to manage multiple projects simultaneously.
• Valid NYS driver's license required.
• Ability to travel around the county for outreach.
• Availability to attend evening and weekend events as needed.
• Ability to work in multi-cultural situations.

Skills

• Customer service
• Volunteer management
• Recruitment
• Marketing
• Microsoft suite
• Time management
• Attention to detail
• Communication skills
• Organizational skills
• Adaptability to new technology

Location

• Monroe County

Work Type

• Full-time

Experience Level

• 2 years experience

Education Level

• BA/BS degree or equivalent experience

Salary/Compensations

• Up to $23.00 per hour

Benefits

• Vacation (21 days)
• Sick leave (10 days)
• Personal time (3 days)
• Holidays (11)
• Medical Insurance (3 options)
• Dental Insurance (2 options)
• Vision (2 options)
• Flexible Spending Account
• Health Savings Account with company contribution
• 403(b) Retirement Program

About the Company

• Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life.
• We are a great place to work where staff can grow personally and professionally in a supportive and inclusive environment.

Equal Opportunity

• Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, gender identity/expression or any other protected characteristic.
• Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with disabilities.