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About the Role
Oversees a portfolio of complex supportive housing properties, blending traditional property management with social services coordination to ensure tenant stability and link vulnerable tenants with onsite case management. Plays a leadership role for the portfolio, acts as a liaison with other departments, and represents the organization to external stakeholders.
Responsibilities
- Oversees and manages property management teams, including Building Directors and Property Managers.
- Provides regular supervision meetings for direct reports.
- Implements supervisory strategies and accountability systems for staff support and guidance.
- Manages 24/7 building operations, ensuring properties are safe, clean, well-maintained, and compliant.
- Ensures property managers identify operational risks before inspections.
- Holds property leadership accountable for preventive maintenance, budget-conscious inventory management, and violation management.
- Manages portfolio operations to meet benchmarks for compliance, safety, security, and service delivery.
- Ensures properties comply with affordable housing programs (LIHTC, HUD) and agency deadlines.
- Meets KPIs for rent-related activities, including tenant rent collection, lease-ups, re-rentals, and recertifications.
- Oversees portfolio-wide management of building violations, ensuring timely corrective action and resolution.
- Promotes fiscal responsibility and profitable operations, including budget management and financial monitoring.
- Manages vendor relationships for quality and efficiency.
- Develops and maintains partnerships with social services leadership and external partners.
- Performs other related duties as assigned.
Requirements
- Minimum of 10 years of experience in supportive housing, social services, policy, or housing development.
- Minimum of 7 years of experience in a managerial or supervisory capacity.
- Strong background in affordable/supportive housing operations.
- Strong knowledge of local, state, and federal housing and social service regulations and funding sources, including Low Income Housing Tax Credit (LIHTC).
- Understanding of NYC/NYS housing and homelessness policy and effective solutions.
- Excellent client service and people skills.
- Ability to communicate clearly and concisely.
- Ability to think clearly and calmly to prioritize work and handle emergencies efficiently and effectively, with sound judgment.
- Strong organizational skills with the ability to manage multiple significant priorities.
- Ability to work under pressure and meet deadlines.
- Demonstrated ability to effectively communicate and collaborate with government agencies and external stakeholders.
- Advanced proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams.
Skills
- Property management
- Social services coordination
- Tenant stability
- Case management
- Leadership
- Liaison
- Stakeholder representation
- Supervision
- Accountability systems
- Building operations management
- Compliance management
- Preventive maintenance
- Inventory management
- Violation management
- Fiscal responsibility
- Budget management
- Financial monitoring
- Vendor management
- Partnership development
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
Location
- New York City
Work Type
- Full-time
Experience Level
- 10+ years of experience
- 7+ years of management/supervisory experience
Education Level
- Bachelor's Degree or equivalent experience
About the Company
- Breaking Ground is an organization focused on supportive housing.