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About the Role

The Associate Director (Client Advocate II) at Aon focuses on reinsurance broking and client engagement, managing documentation, collaborating with internal teams, and analyzing claim details. This role involves serving as an intermediary between brokers, clients, and markets, preparing reinsurance submissions, and leading client advocates.

Responsibilities

Learn and retain knowledge of the reinsurance broking process without supervision.
Receipt of submission from client.
Request a quote from the reinsurer.
Quote from reinsurer and to client.
Firm order from client and to reinsurance market(s).
Invoicing.
Evidence of Cover document production.
Acquire and implement understanding of Aon’s proprietary systems.
Independently work with client services to answer queries.
Collaborate with Internal Audit to prepare documentation and follow company compliance policies.
Attend prescribed Aon My Learning courses.
Actively connect and maintain communication with clients and broker teams.
Review and analyze claim details, verify accuracy in claims data, and work with brokers on client concerns.
Support pre and post reinsurance placements.
Communicate clearly with clients and markets, serving as a bridge.
Prepare and review reinsurance submissions using Aon’s proprietary systems.
Identify and resolve coding or invoice inaccuracies with accounting.
Work with the Business Entity Office (BEO) in crafting codes for clients and reinsurers.
Train and lead other client advocates in compliance and established guidelines.
Set and achieve realistic and stretch targets for the team.
Strengthen relationships with cedents and reinsurers.
Monitor and facilitate external and internal relationships.
Encourage open communication and cooperation among different teams.
Prepare and review performance management reports to ensure customer service standards are met.

Requirements

10+ years of experience within the commercial insurance or reinsurance industry.
Proven experience in complex account management - responding to high volume transactional requests
Exposure to loss run analysis and client insurance submissions
Excellent interpersonal and communication skills both written, verbal and active listening.
Strategic and analytical thinking, with problem-solving creativity.
Accuracy, thoroughness, and strong attention to detail.
Strong leadership and project management skills.
Proven ability and experience in applying judgment, problem-solving, decision-making, and negotiation skills.
Ability to mentor and develop team members.
Understanding and communication of Aon initiatives, goals, and focus.

Skills

Reinsurance broking
Client engagement
Documentation management
Collaboration
Claim analysis
Data verification
Account coordination
Reinsurance placement support
Intermediary communication
Submission preparation
Error identification and resolution
Coding
Leadership
Training
Team target setting
Communication
Cooperation
Performance reporting
Commercial insurance
Risk management
Complex account management
Loss run analysis
Client insurance submissions
Interpersonal skills
Written communication
Verbal communication
Active listening
Strategic thinking
Analytical thinking
Problem-solving
Creativity
Attention to detail
Project management
Judgment application
Decision-making
Negotiation
Mentoring
Team development

Location

New York City
Chicago
Atlanta

Work Type

Hybrid
Virtual

Experience Level

Associate Director
10+ years of experience

Education Level

Bachelor’s degree in Business Administration, Risk Management, a related field, or equivalent professional experience.

Salary/Compensations

$90,000 to $120,000 annually
Eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus

Benefits

401(k) savings plan with employer contributions
Employee stock purchase plan
Consideration for long-term incentive awards
Medical insurance
Dental insurance
Vision insurance
Various types of leaves of absence
Paid time off
12 paid holidays
15 days of paid vacation per year
Paid sick leave
Short-term disability
Optional long-term disability
Health savings account
Health care reimbursement accounts
Dependent care reimbursement accounts
Employee and dependent life insurance
Supplemental life and AD&D insurance
Optional personal insurance policies
Adoption assistance
Tuition assistance
Commuter benefits
Employee assistance program

About the Company

Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one engaged team and we are passionate about helping our colleagues and clients succeed.

Equal Opportunity

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.