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About the Role

The Senior Facilities Manager - Income Property Asset Management position provides strategic oversight of the physical condition, operational performance, financial management, and vendor accountability across a geographically dispersed portfolio of income-producing corporate properties. This role serves as the primary liaison between internal stakeholders, third-party property management firms, tenants, and service providers to ensure consistent execution of facility operations, maintenance programs, capital projects, and vendor management. The position leverages technical expertise, financial acumen, and relationship management skills to drive operational excellence, regulatory compliance, asset preservation, and customer satisfaction while supporting long-term real estate objectives.

Responsibilities

• Provide remote oversight and strategic direction for a multi-state portfolio of income-producing properties managed by third-party property management firms.
• Conduct facility assessments and operational reviews to identify risks and support long-term asset preservation strategies.
• Partner with property management teams to execute preventive maintenance programs, emergency response planning, and business continuity initiatives.
• Support acquisitions, renovations, major repairs, and capital improvement projects.
• Oversee ServiceChannel work order operations, ensuring timely assignment, execution, communication, and invoice compliance.
• Analyze work order metrics, response times, recurring failures, and vendor performance trends to improve service delivery.
• Manage escalations and ensure accountability throughout the work order lifecycle.
• Directly manage third-party property management companies through defined performance metrics and service expectations.
• Conduct monthly operational meetings to review property performance, tenant concerns, financial results, project status, and open risks.
• Review vendor proposals and capital requests to validate scope, pricing, and technical accuracy.
• Develop, manage, and oversee annual operating and capital budgets across a geographically dispersed portfolio.
• Review monthly financial reports, forecasts, and budget variances with property management partners.
• Prepare business case recommendations for major capital investments and cost-saving initiatives.
• Serve as the primary point of contact for facility-related matters impacting tenants, property managers, vendors, and FCB stakeholders.
• Partner effectively across CRE verticals to standardize facility operations, improve efficiency, and deliver a consistent, high-quality stakeholder experience across the portfolio.
• Facilitate recurring portfolio review meetings and maintain strong partnerships while driving accountability and service excellence.

Requirements

• Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Corporate Real Estate Facilities/Property Management.
• Strong working knowledge of commercial building systems (HVAC, roofing, electrical, and plumbing)
• Experience managing or auditing third-party vendors or property managers
• Experience performing site inspections, facilities condition assessments, and identifying code or compliance risks
• Familiarity with lease obligations, tenant relationships, and property operations
• Strong interpersonal, written, and verbal communication skills, with an ability to balance partnership with accountability
• Proficiency with CMMS platforms (ServiceChannel preferred), Microsoft Excel, and budgeting tools
• Experience managing multiple sites, or portfolios
• Willingness and ability to serve in an on-call capacity and respond to facility-related emergencies, critical incidents, and after-hours issues as needed
• Ability to travel approximately 40% of the time, with travel requirements fluctuating based on business needs, project demands, and portfolio requirements

Skills

• Commercial building systems (HVAC, roofing, electrical, and plumbing)
• Managing or auditing third-party vendors or property managers
• Performing site inspections, facilities condition assessments, and identifying code or compliance risks
• Lease obligations, tenant relationships, and property operations
• Interpersonal, written, and verbal communication
• CMMS platforms (ServiceChannel preferred)
• Microsoft Excel
• Budgeting tools

Location

• Los Angeles, CA
• San Francisco, CA
• Santa Clara, CA

Work Type

• Hybrid

Experience Level

• Senior

Education Level

• Bachelor's Degree
• High School Diploma or GED/Equivalent

Salary/Compensations

• $120,000 - $145,000

Benefits

• Competitive, thoughtfully designed and quality benefits program

About the Company

• At First Citizens Bank, we're committed to helping our clients achieve their ambitions, and we bring that same commitment to our associates.
• For more than 125 years, our relationship-based culture has created opportunities to build lasting connections, grow professionally and make a meaningful impact for our clients, communities and one another.