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About the Role
We are seeking a Together Through Homelessness Coordinator to manage our veterinary scheme, offering free treatment to dogs whose owners are experiencing or at risk of homelessness. This role is crucial for ensuring the smooth operation of the scheme and supporting vulnerable pet owners.
Responsibilities
- Respond to telephone and email inquiries regarding the Vet Scheme from external stakeholders.
- Liaise with dog owners experiencing homelessness to register their dogs on the Vet Scheme.
- Support registered dog owners with queries about veterinary treatment and signpost to other services.
- Process veterinary card applications and renewals through the internal database and assist services with online applications.
- Liaise with the internal Veterinary team to discuss complex veterinary cases and make treatment decisions.
- Respond to inquiries from landlords, letting agencies, and tenants regarding the Pet Friendly Housing scheme.
- Provide information for internal and external use by interviewing Vet Scheme clients and stakeholders to develop case studies.
- Ensure all administration processes are completed efficiently.
Requirements
- Experience supporting people in vulnerable situations or personal crisis.
- Significant experience in a customer service role, including handling challenging phone calls.
- Ability to work in a busy environment and prioritize workload.
- Ability to handle and resolve complex cases sensitively and empathetically.
- Understanding of the importance of building trust with people experiencing homelessness.
Skills
- Customer service
- Communication
- Case management
- Administration
- Database management
- Interpersonal skills
Location
- Dogs Trust site with hybrid working
Work Type
- Permanent - Full Time
- Hybrid working
Experience Level
- Customer service experience
- Experience supporting vulnerable individuals
Salary/Compensations
- £26,475 per year
- £28,366 for London based
Benefits
- Plus benefits
About the Company
- Dogs Trust