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About the Role
The Security Supervisor is responsible for ensuring the overall safety and security of the hotel’s guests, employees, and hotel premises. This role involves working 12-hour night shifts, overseeing the Security Service Control Centre, and supervising/dispatching Security Officers. The Security Supervisor acts as a member of the Emergency Response Team, coordinating responses to emergencies and ensuring compliance with laws and hotel policies.
Responsibilities
- Supervise the Security Control Center
- Supervise Security Agents
- Assist in overseeing safety and security training for all colleagues
- Assist in managing the security department’s day-to-day operations
- Ensure Emergency Response Coordination
- Monitor Dispatch and Control Center Alarms
- Ensure hotel access points are controlled and staffed as required
- Ensure loss prevention protocols are consistently utilized
- Ensure security team systems (CCTV, door alarms, panic buttons) are functioning and maintained
- Maintain Lost and Found procedures and integrity
- Review and ensure completion of Daily Security Reports
- Ensure BEOs and related security requirements are completed and invoices are tracked and paid
- Assist with VIP movements when required
- Coordinate contract security and Toronto Police orders
- Ensure score and synergy tickets are accurately completed
- Audit daily security patrols and deficiencies
- Utilize all security equipment, including radios, cameras, printers, computers, and electronic lock systems
- Prepare for and plan major events, including convention/hospitality awareness and security preparation
- Assign resources for large events/parties/galas/conventions
- Correct and report fire hazards, health and safety hazards
- Apply knowledge of Municipal, Provincial, and Federal statutes, including the Trespass to Property Act
- Perform other duties as assigned by the Director of Security & Emergency Management
Requirements
- Valid First Aid and C.P.R. certificates
- Valid Ontario Security License
- Five years of experience in security and safety of property and people, preferably in a hotel
- Excellent organization skills
- Excellent written and oral communication skills
- Self-motivated individual with strong leadership qualities
- Computer knowledge of Word, Excel, and Powerpoint
- Available to work overnight shifts, weekends, and holidays
- Law and Security Diploma or Law Enforcement Certification or comparable working experience
- Must be legally eligible to work in Canada
- Requires standing and walking throughout the shift
- Requires frequent lifting and carrying up to 30 lbs
- Requires frequent kneeling, pushing, pulling, and lifting
- Requires frequent ascending or descending ladders, stairs, and ramps
Skills
- Security
- Safety
- Emergency Response Coordination
- Alarm Monitoring
- Loss Prevention
- CCTV
- Leadership
- Communication
- Organization
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
Location
- Toronto
Work Type
- Full-Time
- Night Shifts
Experience Level
- Five years of experience in security and safety of property and people, preferably in a hotel
Education Level
- Law and Security Diploma or Law Enforcement Certification or comparable working experience
Salary/Compensations
- $60,960 - $79,218
Benefits
- Free Meals
- Travel Discounts
- Free dry-cleaning for work gear
- Custom learning programs
- Opportunity to join Health & Wellness, Sustainability, and DEI Committees
- Career growth paths
About the Company
- For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
- Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
- Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
- The hotel is undergoing a stunning transformation for the zero-carbon century ahead.
- We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
Equal Opportunity
- As an Equal Opportunity Employer, we provide equal access to opportunities.
- We welcome applications from all qualified candidates.