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About the Role
As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Supervisor to join the team.
Responsibilities
- Support the day-to-day running of the café, leading shifts and ensuring smooth operations.
- Coach and support Team Members to deliver exceptional customer service and food quality.
- Ensure brand, food safety and hygiene standards are maintained at all times.
- Oversee food and beverage preparation, ensuring consistency and presentation standards are met.
- Monitor stock levels, complete ordering and support stock control processes.
- Resolve customer queries professionally and support the team during busy trading periods.
- Assist with onboarding and training new team members while reinforcing operational standards.
- Maintain accurate operational records, food safety documentation and daily checklists.
- Work collaboratively with the Virgin Active team to deliver a seamless member experience.
- Support the Store Manager in achieving operational and commercial objectives.
Requirements
- Food Safety Level 3 qualification.
- Food Allergy and Intolerance Training.
- Previous supervisory experience within hospitality, food service or retail is preferred.
- Strong leadership skills with the ability to motivate and support a team.
- Excellent customer service and communication skills.
- Good organisational skills and attention to detail.
- Sound understanding of food safety, hygiene and allergen procedures.
- Flexible approach to working early mornings, evenings, weekends and bank holidays.
Work Type
- Full time
Salary/Compensations
- £30,000—£31,000 GBP
Benefits
- 30 days annual leave
- Pension fund
- 50% discount on Kauai meals while on duty
- Complimentary Virgin Active membership for yourself
About the Company
- As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.
- By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate.
- Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.