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About the Role

The role provides support to the school’s student experience and enrichment activity, contributing to a positive, inclusive and well-coordinated student experience. The role supports the delivery of student communications, events and activities designed to foster community and belonging, employability and international opportunities, and acts as a key point of liaison with students. Working closely with other relevant colleagues, the role contributes to early intervention, proactive engagement, and the effective coordination of support pathways that help students thrive academically, personally, and socially. The role exists as a combination of duties for the Student Experience Officer and Student Wellbeing Officer roles split equally.

Responsibilities

Support the team to collect and respond to student feedback and implement initiatives that improve student experience in the school.
Work closely with academic colleagues, Professional Services teams and external partners.
Support students to navigate University processes, and ensure they are aware of the services, opportunities, and policies that shape their journey.
Identify emerging concerns, barriers to engagement, and risks to progression through regular contact, structured meetings, and targeted follow up.
Escalate issues appropriately and work collaboratively with academic and professional services colleagues.
Ensure that students are effectively supported, informed and engaged throughout their academic journey.
Act as an active member of relevant communities of practice.
Support the Senior Student Wellbeing Officer and other colleagues to deliver a coordinated, evidence-informed, and inclusive approach to student wellbeing and safeguarding.
Provide high-quality information, advice, and guidance.
Contribute to a supportive environment to enhance student wellbeing, retention, and overall success.

Requirements

Must be a redeployee applicant.

Location

City St George's

Work Type

Full-time

Salary/Compensations

Sector-leading salary

Benefits

Pension scheme
Comprehensive package of staff training and development

About the Company

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
The University of business, practice and the professions

Equal Opportunity

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
City St George’s operates a guaranteed interview scheme for disabled applicants.