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About the Role

The Food Services Supervisor is responsible for leading and supporting Food & Beverage operations to ensure exceptional guest service, operational efficiency, and compliance with Marriott standards. This role supervises daily restaurant operations, coaches and develops associates, monitors service quality, and assists management in creating an engaging environment that drives guest satisfaction and team performance.

Responsibilities

Supervise daily Food & Beverage operations to ensure optimum guest service and operational efficiency.
Lead, motivate, and support associates while fostering a collaborative and high-performing team environment.
Monitor dining areas to ensure service standards, guest satisfaction, cleanliness, and safety requirements are consistently maintained.
Conduct opening and closing procedures, including stock control, inventories, equipment checks, and operational readiness.
Coach, train, and mentor associates on company standards, service excellence, and technical job responsibilities.
Resolve guest concerns professionally using approved guest recovery processes and service standards.
Coordinate with Engineering, Housekeeping, and other departments to ensure smooth day-to-day operations.
Support management with scheduling, staffing, performance management, compliance, and continuous improvement initiatives.

Requirements

Higher Education qualification, Diploma, or equivalent.
Minimum of 2 years' related Food & Beverage or hospitality experience.
Minimum of 1 year of supervisory or team leadership experience.
Strong customer service orientation and guest engagement skills.
Excellent communication, listening, and interpersonal skills.
Ability to coach, motivate, and develop team members.
Strong organisational, planning, multitasking, and time management skills.
Problem-solving and decision-making abilities with a focus on service recovery and operational excellence.
Professional, dependable, adaptable, and detail-oriented approach to work.
Must have obtained the right to work and live in the UK.

Skills

Customer service
Guest engagement
Communication
Listening
Interpersonal skills
Coaching
Motivation
Team development
Organisation
Planning
Multitasking
Time management
Problem-solving
Decision-making
Service recovery
Operational excellence

Location

London

Work Type

Maternity Cover
Full-time

Experience Level

2 years related Food & Beverage or hospitality experience
1 year supervisory or team leadership experience

Education Level

Higher Education qualification
Diploma

Benefits

Explore by Marriott Bonvoy™ benefits (special room rates, discounts on food and beverage, experiences)
Paid leave (vacations, sick time, holidays)
TakeCare platform (wellbeing activities and resources)
Additional local benefits may be available

About the Company

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you're happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.