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About the Role
Lead the support team that keeps a busy, high-profile Legal Service running smoothly, confidently and to excellent professional standards. This is a great opportunity to take a visible leadership role at the heart of Bi-borough Legal Services, helping shape operational support delivery and ensuring colleagues have the necessary systems, records, processes, and practical support to work effectively.
Responsibilities
- Lead the Business Support Team, ensuring work moves through the team accurately, on time, and to a consistently high standard.
- Supervise staff, allocate work, and support colleagues with priorities.
- Create the conditions for a responsive and reliable support service.
- Strengthen systems and standards underpinning Legal Services.
- Support compliance with Solicitors Regulation Authority requirements.
- Oversee records and quality checks.
- Monitor the case management system and investigate data issues.
- Ensure documents and correspondence are saved properly and consistently.
- Responsible for the safekeeping of Council deeds and oversight of key records (e.g., freedom of information, recruitment records).
- Manage, maintain, and develop the case management system.
- Identify and lead operational improvements and process reviews.
- Support the Business Manager with financial resource management.
- Contribute to the timely delivery of improvements.
- Produce management information for the Legal Management Team.
Requirements
- Understand the importance of excellent legal business support.
- Combine strong operational judgement with a practical, can-do approach.
- Experience of legal practice management or public sector business support is beneficial.
- Understand the importance of professional standards, quality assurance, information governance, and good records management.
- Be a confident and supportive people leader.
- Set expectations, organize work, and maintain standards.
- Help colleagues build confidence and capability.
- Be comfortable having oversight of detail while keeping sight of wider service priorities.
- Strong analytical and problem-solving skills.
- High proficiency in data analysis, reporting, and digital collaboration tools.
- Experience of developing or maintaining a case management system.
- Ability to lead improvement projects, review processes, and implement practical changes.
- Adaptable, collaborative, and committed to learning and continuous improvement.
Skills
- People leadership
- Operational management
- Digital systems management
- Data analysis
- Service improvement
- Case management system development/maintenance
- Analytical skills
- Problem-solving skills
- Data analysis
- Reporting
- Digital collaboration tools
Location
- Bi-borough Legal Services partnership (Royal Borough of Kensington and Chelsea, and the City of Westminster)
Work Type
- Full-time
Experience Level
- Leadership experience
- Experience in legal practice management or public sector business support is beneficial
Salary/Compensations
- New hires will start at the minimum of the advertised salary range.
- Employees receive annual salary increases until they reach the top of the pay scale.
- Employees will receive any agreed cost of living pay rises.
About the Company
- At RBKC, we’re all in, investing in our people, our communities and our future.
- You will join a professional Legal Services environment where effective business support makes a real difference.
- Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
- Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
- As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
- We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
- This role reflects what being “all in” means: leading with integrity, working with others, improving how services operate and helping colleagues deliver responsive, effective and efficient support.
Equal Opportunity
- We are committed to promoting equality, respecting diversity and welcoming applications from all sections of the community.
- We are a Disability Confident Employer, committed to ensuring that our recruitment and selection process is inclusive and accessible.