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About the Role
A Patient Representative/Front Desk Receptionist is responsible for providing patient-centered care and facilitating patient access to services in a pleasant, knowledgeable, and efficient manner, communicating with a diverse population using well-developed interpersonal skills. This role is integral to the medical care team as the access point for patients to receive care.
Responsibilities
- Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
- Communicate effectively with team members and patients all aspects of service.
- Responsible for telephone and mail contact with patients.
- Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
- Distribute materials to patients, including patient satisfaction cards and patient rights information.
- Verify all insurance and set fees based on the sliding scale fee.
Requirements
- High school diploma/GED required.
- 2-4 years of work-related experience.
- Bilingual in English and Spanish (oral and written) is preferred.
Skills
- Interpersonal skills
- Communication skills
Location
- New York, NY
Work Type
- Full Time
- Onsite
Experience Level
- 2-4 years
Education Level
- High School diploma/GED
Salary/Compensations
- $20.00 - $23.13 per hour
Benefits
- Medical, Dental and Vision Insurance
- Life and Disability Coverage
- Retirement Savings Plan
- Commuter and Transit Benefits
- Employee Assistance Program (EAP)
- Employee Discount Program
- Professional Development opportunities
- Education and Loan Assistance Benefit Programs
- Tuition Reimbursement Program
About the Company
- Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities across New York State.
- Founded in the early 1970s, the organization was established to address the lack of accessible health services.
- Grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving over 250,000 patients.
- Merged with Brightpoint Health in December 2018 to enhance services and offer integrated medical, behavioral, and social support services.
- Fosters a culture of wellness, inclusivity, and recognition.
- Values include respect, integrity, and excellence.
Equal Opportunity
- Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
- Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation.
- The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.