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About the Role
The Senior Trade Sales Executive is responsible for the growth in revenue and reputation of the OKA brand via its Trade division, supporting trade customers in product purchase and delivery while upholding high standards of customer service.
Responsibilities
- Achieve sales growth while fostering long term partnerships with key accounts.
- Meet and exceed sales targets set by Senior Management.
- Conduct proactive outreach to secure appointments with clients.
- Manage key accounts and high-profile clients; build and maintain long-term strategic relationships.
- Grow existing trade accounts through increased conversion, order values, sales, and repeat sales.
- Utilize superior product knowledge to support interior designers with their projects and identify cross-selling opportunities.
- Keep clients updated with the latest product launches through regular communication.
- Support the preparation and set up of Trade Shows and conduct client meetings and appointments during the show.
- Constantly evaluate the market and competitors.
- Provide friendly, courteous, professional, and positive service at all times.
- Be an ambassador for excellent customer service to enhance the OKA brand.
- Support and attend Trade events put on by the Marketing team.
- Field inbound telephone calls from clients.
- Raise sales quotes and proformas, send payment links, respond to product and stock enquiries, follow up on outstanding payments, review new account applications, and other ad hoc tasks.
- Manage international orders, including shipping quotes and VAT admin.
Requirements
- Proven track record of proactive approach to business and clients with creative selling skills.
- Minimum 2 -3 years’ experience in a customer facing role in a relevant industry dealing with A&D customers.
- Keen interest in furniture and home furnishings.
- Passion for providing best-in-class customer service and building lasting customer relationships.
- Excellent team player: collaborative and people driven.
- Excellent communicator, especially telephone manner: professional, clear, positive, upbeat, patient and friendly.
- Works well under pressure and to tight deadlines.
- Highly organised with excellent time management skills.
- Proficient in MS Office, including Excel.
- Familiarity with Salesforce and Netsuite advantageous.
- Excellent verbal and written communication skills.
- Flexible approach to local and international travel.
- A creative, problem-solving spirit.
- Passion for the OKA brand.
Skills
- Sales
- New Business Development
- Account Management
- Customer Service
- MS Office
- Excel
- Salesforce
- Netsuite
- Communication
- Time Management
- Organisation
Location
- UK
- International
Work Type
- Full-time
Experience Level
- Senior
- 2-3 years experience in a customer facing role in a relevant industry
Benefits
- 33 days holiday (including bank holiday entitlement), plus Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Generous staff discount
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Company pension scheme
- Life assurance cover
- Free eye tests
- Cycle to work scheme
- Interest free travel loans
- Social events
- Wellbeing centre
About the Company
- We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive.
- OKA Trade division supports trade customers in the purchase and delivery of OKA products and provides the highest standards of customer service to these clients.