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About the Role
A Patient Representative/Front Desk Receptionist is responsible for providing patient-centered care and facilitating patient access to services in a pleasant, knowledgeable, and efficient manner. This role communicates with a diverse population using well-developed interpersonal skills and manages all aspects of the registration and appointment process for patients, serving as the primary access point for patients seeking care.
Responsibilities
- Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
- Communicate effectively with team members and patients regarding all aspects of service.
- Handle telephone and mail contact with patients.
- Schedule appointments, collect fees, and explain services and charges for patient services.
- Distribute patient materials, including satisfaction cards and patient rights information.
- Verify all insurance information and set fees based on the sliding scale.
Requirements
- Minimum High School diploma/GED.
- 2-4 years of relevant work experience.
- Bilingual in English and Spanish (oral and written) is preferred.
Skills
- Patient-centered care
- Interpersonal skills
- Registration process management
- Appointment scheduling
- Fee collection
- Insurance verification
- Sliding scale fee application
- Communication
- Telephone skills
- Mail handling
Location
- Brooklyn, NY
Work Type
- Full-Time
Experience Level
- 2-4 years
Education Level
- High School diploma/GED
Salary/Compensations
- $20.00 - $23.13 per hour
Benefits
- Medical, Dental and Vision Insurance
- Life and Disability Coverage
- Retirement Savings Plan
- Commuter and Transit Benefits
- Employee Assistance Program (EAP)
- Employee Discount Program
- Professional Development opportunities
- Education and Loan Assistance Benefit Programs
- Tuition Reimbursement Program
About the Company
- Sun River Health provides comprehensive primary, preventative, and behavioral health services to all individuals, regardless of insurance status or ability to pay, with a focus on the underserved and vulnerable.
- Founded in the early 1970s, it has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 50 locations serving more than 250,000 patients across the Hudson Valley, New York City, and Long Island.
- The organization merged with Brightpoint Health in December 2018 to enhance services and expand its reach.
- Sun River Health fosters a culture of wellness, inclusivity, and recognition, promoting staff wellness and celebrating dedication through various programs and awards.
- Values include respect, integrity, and excellence.
Equal Opportunity
- Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
- Applicants and employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation, determined on a case-by-case basis in accordance with applicable law.