Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Corporate Traveler - Customer Success Manager - New York, NY role.

Rezi rewrites your resume against Flight Centre's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Corporate Traveler - Customer Success Manager - New York, NY posting at Flight Centre — free, in seconds.

About the Role

Corporate Traveler USA is seeking a commercially minded Customer Success Manager to manage and grow a portfolio of customer accounts. This role involves acting as a trusted advisor to drive retention, revenue growth, and program success through exceptional service. You will lead strategic business reviews, identify growth opportunities, and collaborate with Sales and Operations to ensure customers maximize the value of their travel programs.

Responsibilities

Manage a portfolio of customer accounts, acting as the primary relationship owner and trusted advisor.
Lead proactive account management through account planning, strategic customer engagement, review meetings, and ongoing relationship development.
Coordinate and lead new customer Hypercare activities to ensure successful onboarding and long-term adoption.
Drive customer retention, program health, and revenue growth across assigned accounts.
Identify and execute opportunities to increase TTV growth, hotel attachment, supplier adoption, referrals, and additional services.
Conduct regular business reviews, presenting program performance, savings, ROI, and future recommendations.
Own all customer communications, ensuring timely, professional, and value-driven engagement.
Respond to customer feedback, action survey results, and partner with leadership to drive continuous improvement.
Maintain accurate Salesforce records including account plans, opportunities, meetings, risk plans, and case notes.
Identify at-risk accounts and develop mitigation plans to improve retention and customer outcomes.
Build relationships across multiple stakeholder levels including Travel Leads, Finance, Procurement, and executive leadership.
Collaborate with Sales and Operations teams to support account growth, customer success, and seamless customer experiences.
Other duties and tasks as assigned.
Contribute to a safe, inclusive, and accessible work environment where all employees feel welcomed, respected, and supported to thrive.

Requirements

Minimum 2 years of Customer Success, Account Management, or related B2B experience.
Proven success managing customer accounts with accountability for retention and growth.
Experience building relationships with customers and engaging senior stakeholders.
Experience using Salesforce or a similar CRM for opportunity management, case management, and activity tracking.
Working knowledge of online booking tools such as Melon, SAP Concur, or similar platforms.
Experience within corporate travel management, TMC, or a related industry is preferred.
Familiarity with PowerBI, Gong, or similar analytics platforms is preferred.
College degree or equivalent advanced education preferred.

Location

New York, NY

Work Type

Onsite

Experience Level

Minimum 2 years

Education Level

College degree or equivalent advanced education preferred

Salary/Compensations

$90,000
On target earnings average range between $90,000 - $97,000

Benefits

Have fun
Reward & Recognition
Use your smarts
Love for travel
Personal connections
Diversity, Equity & Inclusion initiatives
A career, not a job
We back our people all the way
Giving Back
Paid Time Off: up to 15 vacation days (increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock with partial company match
Global career opportunities in a network of brands and businesses

About the Company

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally.
Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers.
We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.
For decades, we’ve been helping go-getter businesses grow through travel.
Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand.
The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division.
Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.
FCTG is renowned internationally for having amazing perks and an even better culture.
We understand that our people are our most valuable asset.
It is the passion and dedication of our teams that keep the company on top of the industry ladder.

Equal Opportunity

Our number one philosophy? Our people.
Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.