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About the Role
The Sales Assistant provides exceptional customer service, assists with prospect inquiries, and supports the CGM/Sales Manager and Sales Counselors with administrative and operational responsibilities. This role ensures that homes are professionally presented, marketing materials are current, and the community creates a positive first impression for prospective residents.
Responsibilities
- Provide exceptional customer service by welcoming prospects, communicating accurate home and community information, identifying customer needs, encouraging home tours, and facilitating connections with the appropriate sales team members.
- Maintain accurate, current, and professional home listings across company websites and applicable marketing platforms, ensuring pricing, inventory, photographs, descriptions, and promotional information are up to date.
- Support marketing initiatives and maintain the professional presentation of sales office materials, inventory homes, signage, flags, and other community marketing assets.
- Monitor inventory, pricing, and home availability; maintain accurate information across Salesforce and applicable marketing platforms; and promptly communicate discrepancies or required updates to the Community General Manager/Sales Manager.
- Conduct routine inspections of vacant inventory homes to ensure cleanliness, accessibility, presentation, and tour readiness, and coordinate the reporting on maintenance or other concerns.
- Maintain accurate and timely Salesforce records by documenting prospect information, discovery responses, customer interactions, and follow-up needs.
- Provide administrative and operational support to the CGM/Sales Manager and Sales Counselors to facilitate efficient daily sales operations and consistent execution of established procedures.
- Maintain an organized, professional sales office and collaborate with the sales team to communicate priorities, address operational needs, and ensure overall community readiness.
- Perform other duties as assigned.
Requirements
- Demonstrated abilities in organization, communication, enthusiasm, and effective interpersonal skills.
- Sales and or customer service experience is preferred.
- Salesforce experience a plus.
- Database management computer skills.
- Ability to prioritize and meet deadlines in fast-paced environment.
- A valid driver’s license, clean driving record, and automobile insurance.
Work Type
- Full Time
Education Level
- High School diploma
Salary/Compensations
- $20-$22/hour plus $100 per assisted sales transaction
Benefits
- Medical/Dental/Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Paid Parental Leave
- Short-term & Long-term Disability
- PTO
- Paid Holidays
- 401k program with employer match
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Employee/Resident Referral Bonuses
About the Company
- Windward Communities (WC) has an expansive portfolio of manufactured home communities across the country. Currently WC has 23 communities with over 9,000 sites and is positioned to grow in the future. Each community is tailored to the local area with features such as a community clubhouse, swimming pool, playground, dog park, picnic area, and walking trail. We are dedicated to providing a safe, affordable place for families to call home. Check us out at www.livewindward.com.
Equal Opportunity
- We are an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.
- We comply with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.
- We are a Drug-Free/Smoke-Free Workplace.