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About the Role
This position is a great fit for someone who enjoys solving problems and working with a variety of technology. As an IT Support Technician, you’ll work alongside an experienced team to provide day-to-day technical support and keep the systems and technology our employees and members rely on every day running smoothly and securely.
Responsibilities
- Provide day-to-day technical support, troubleshooting hardware, software, and other technology issues.
- Set up, install, maintain, and replace PCs, printers, and other technology and Credit Union equipment.
- Maintain accurate inventory of IT equipment, hardware, and software licensing.
- Work with vendors and internal departments to support ATMs/ITMs and other technology used throughout the credit union.
- Troubleshoot technology issues and escalate those requiring additional system, network, or vendor support.
- Assist with system updates, equipment upgrades, technology rollouts, and other IT projects.
- Follow established IT security procedures and promptly escalate potential security concerns.
- Maintain IT procedures and documentation as technology and processes change.
- Participate in rotating after-hours and weekend support for on-call technology issues.
Requirements
- 1–3 years experience in an IT support role, preferably in a help desk or hardware/software troubleshooting environment.
- Strong technical problem-solving and communication skills.
- Basic understanding of computer connectivity, system updates, and Microsoft environments, with the ability to troubleshoot common issues and escalate when needed.
- Willingness to stay informed on emerging technology trends and maintain compliance with internal policies.
Skills
- Technical problem-solving
- Communication skills
- Computer connectivity troubleshooting
- System update troubleshooting
- Microsoft environment troubleshooting
Location
- Olean, NY
- Local travel to other High Point FCU locations is required
Work Type
- Full-time
- Hourly
- Rotating on-call evening / weekend availability
Experience Level
- 1-3 years experience
Salary/Compensations
- $18.00-$21.00/hour
Benefits
- On-Call compensation provided
About the Company
- Journeys start here.
- Visit www.highpointfcu.org to learn more.
Equal Opportunity
- High Point Credit Union is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. EOE – VETS- DISABILITY.