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About the Role
AmeriCU Credit Union is seeking an experienced Loan Servicing Rep III to ensure loan servicing activities are accurate, timely, and compliant. This role serves as a senior technical resource for the Loan Servicing Team, branches, internal partners, members, and third-party providers.
Responsibilities
- Independently research and resolve complex loan servicing discrepancies involving payments, payoffs, titles, liens, claims, account histories, documentation, and system records.
- Handle escalated Salesforce cases and member or internal-partner inquiries requiring advanced servicing knowledge, cross-system research, or coordination.
- Provide accurate, timely, and professional updates, document findings, and escalate material risks or unresolved exceptions to leadership.
- Provide coverage for specialized servicing functions and assist with high-priority backlogs or outages.
- Prepare and process mortgage and home-equity lien discharges and support subordinations, sublets of property, CEMAs, research requests, and county recording activities.
- Review paid-loan activity to confirm satisfaction of principal, interest, and fees; support file release, retention, destruction, and vault controls.
- Research title, lien-perfection, collateral, insurance, debt-protection, payoff, and claim matters; coordinate corrections.
- Perform peer or second-level reviews of complex servicing transactions, documentation, case notes, and exception resolution.
- Monitor assigned exception inventories, aged cases, and outstanding documents; drive items to resolution.
- Serve as a subject-matter resource for Loan Servicing Representatives and internal partners on servicing procedures and system use.
- Work with sub-servicers, title providers, insurers, debt-protection providers, attorneys, counties, and other servicing partners to resolve complex requests.
- Support servicing projects, system changes, workflow enhancements, data clean-up efforts, and user acceptance testing.
- Use servicing data and case trends to identify opportunities for improvement in manual work, handoffs, controls, and member experience.
Requirements
- Experienced and motivated Loan Servicing Rep III
- Senior technical resource capabilities
Skills
- Advanced servicing knowledge
- Cross-system research
- Coordination
- Salesforce case management
- Loan servicing
- Real estate loan servicing
- Collateral administration
- Document administration
- Quality assurance
- Vendor coordination
- Process improvement
Location
- Rome, NY
Work Type
- Full Time
Experience Level
- Experienced
Salary/Compensations
- $25.78/hour to $32.22/hour
Benefits
- Competitive Medical, Dental, and Vision plans
- Generous HSA contributions with High Deductible Health Plans
- Paid Holidays and Paid Time Off
- Employee Appreciation Events
- 401(k) Matching after 1 year
- Employee Assistance Program
- Tuition Reimbursement for Full-Time employees after 1 year
- Free Life & AD&D Insurance for Full-Time employees
- Enhanced Short-Term Disability coverage at no cost
About the Company
- AmeriCU is a not-for-profit credit union headquartered in Rome, NY, with over $2.7 billion in assets and more than 170,000 members.
- Committed to members, employees, and communities for 75 years.
- Named one of the Best Companies to Work for in New York State.
- Ranked #27 nationwide among the top credit unions to work for.