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About the Role
As our Revenue Systems Manager, you'll be responsible for the health of Salesforce and its integrations, moving seamlessly between quick tickets and carefully scoped system improvements. You will work closely with our Customer leadership to support our processes and insights that drive renewals, expansion and retention. You'll have the influence to shape your domain and the ownership to see your ideas through to execution.
Responsibilities
- Own Salesforce, end to end, including user set-up and permissions, configuration, and ongoing optimization.
- Partner across GTM teams (Customer Success, Renewals, Professional Services, Sales) to translate business problems into system solutions.
- Lead system projects, such as deploying a CPQ tool or establishing a Customer SQL framework.
- Contribute to a high-trust team culture where both ticket resolution and project completion are valued.
- Address tickets to ensure Sales and CS operations run smoothly.
- Review system configurations, scope integrations, and optimize post-sales processes.
- Utilize AI tools for daily administrative tasks, formula checks, and automation.
Requirements
- Hold a current Salesforce Administrator certification.
- Have supported Salesforce within a high-growth tech company.
- Possess dedicated experience in customer operations.
- Understand how to support a Customer team with a focus on renewals and retention.
- Be comfortable working as part of a small team.
- Move comfortably between answering tickets and running projects.
- Be willing to perform unglamorous work.
- Be a certified Salesforce Admin.
- Use AI tools (Claude, Gemini, ChatGPT) as part of a daily workflow.
- Be able to explain system changes to non-technical stakeholders in terms of their daily impact.
Skills
- Salesforce Administration
- System Integrations
- CPQ (Configure, Price, Quote)
- Customer SQL Framework
- AI Tools (Claude, Gemini, ChatGPT)
- Communication
Location
- Remote
- New York
Work Type
- Remote
- Hybrid
Experience Level
- Mid-level
Education Level
- Salesforce Administrator Certification
Salary/Compensations
- $120,000 - $140,000
Benefits
- Employee Stock Options
- 25 days annual leave
- Enhanced parental leave
- 401(k) retirement plan
- Health insurance
- Disability insurance
- Life insurance
- Annual learning budget
About the Company
- Ardoq is a SaaS platform helping organizations understand, manage, and evolve their digital landscape by providing a dynamic, collaborative 'digital twin' of their business.
- Ardoq is a global company built out of Oslo, Norway.
- Ardoq helps organizations like ExxonMobil and BT.
- Ardoq is backed by investors including EQT and One Peak.
Equal Opportunity
- At Ardoq, every teammate has a voice. Whether you love tackling enterprise-scale challenges or improving how companies run, you'll not only belong, you'll impact, grow, and make work meaningful.