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About the Role
The Data Operations team is essential for powering automotiveMastermind's data-driven products and customer experiences by ingesting, validating, and transforming automotive data. This role requires becoming a subject matter expert in automotive retail data and dealership operations, understanding data flow, and driving predictive analytics and marketing solutions. The position combines analytical problem-solving, data quality management, and automotive business expertise, working with various teams to ensure data accuracy and business value, directly impacting product effectiveness and dealer success.
Responsibilities
- Become a trusted expert in automotive retail data, including vehicle sales, service transactions, incentive programs, customer ownership cycles, and dealership operations.
- Monitor, analyze, and troubleshoot data quality issues across complex ingestion, transformation, and delivery pipelines.
- Investigate and resolve data-related issues under time-sensitive conditions while providing clear communication to both technical and non-technical stakeholders.
- Develop a strong understanding of automotiveMastermind's data ecosystem, including data extraction, ingestion, transformation, enrichment, and quality control processes.
- Partner with vendors, product teams, and engineering teams to identify root causes and drive long-term solutions.
- Resolve customer and internal support requests, applying sound judgment to distinguish between data quality issues and system-related issues.
- Query and analyze large datasets using SQL, Excel, and other analytical tools to validate data quality and uncover actionable insights.
- Assess the impact and scope of data issues and support mitigation efforts with urgency and precision.
- Contribute to continuous improvement initiatives that enhance operational efficiency, data quality, and customer outcomes.
- Independently lead projects that support company goals and improve the value delivered to dealer partners.
- Continuously evaluate performance, seek feedback, and identify opportunities to improve processes and outcomes.
Requirements
- 5+ years of professional experience in data analysis, data operations, business operations, customer support, or a related field.
- Direct experience working within the automotive retail industry, automotive technology sector, dealership operations, OEM programs, or automotive data environments.
- Working knowledge of dealership operations, including vehicle sales, service, incentives, customer retention, or ownership lifecycle processes.
- Strong written and verbal communication skills with both technical and non-technical audiences.
- Intermediate to advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, and data analysis functions.
- Intermediate SQL proficiency and experience querying large datasets.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to operate effectively in ambiguous situations and make sound decisions under pressure.
- Experience managing multiple priorities while balancing short-term issue resolution and longer-term improvements.
- Experience working with Dealer Management System (DMS) data or automotive retail technology platforms.
- Experience with OEM incentive programs, vehicle sales reporting, service operations data, or customer retention analytics.
- Experience with Salesforce or other CRM platforms.
- Experience with customer support or ticket management systems.
- Familiarity with data quality, data governance, or data operations best practices.
- Experience supporting production data environments.
Skills
- Data analysis
- Data operations
- Business operations
- Customer support
- Automotive retail data
- Dealership operations
- Data quality management
- SQL
- Microsoft Excel
- Pivot Tables
- XLOOKUP
- VLOOKUP
- Analytical thinking
- Troubleshooting
- Problem-solving
- Communication
- Salesforce
- CRM platforms
- Customer support systems
- Ticket management systems
- Data governance
- Data quality best practices
Location
- United States
Work Type
- Hybrid
Experience Level
- 5+ years of professional experience
Salary/Compensations
- $115,000 to $125,000
Benefits
- Competitive compensation package, including base salary and incentive opportunities where applicable.
- Comprehensive health and wellness benefits for employees and eligible dependents.
- Retirement savings programs, including company matching contributions where available.
About the Company
- Mobility Global powers automotiveMastermind's data-driven products and customer experiences.
- Mobility Global is proud to be an Equal Opportunity Employer.
- Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment.
Equal Opportunity
- Mobility Global is proud to be an Equal Opportunity Employer.
- We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed.
- We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.