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About the Role
We are seeking a Quality Control (QC)/Subject Matter Expert (SME) Team Lead for our Client Lifecycle Management (CLM) Managed Service Business. This role involves managing a team of KYC analysts, ensuring timely sign-offs of KYC files to meet client SLAs, and driving operational efficiency. The ideal candidate will be a KYC SME with experience in various jurisdictions and entity types, capable of delivering high-quality work under project deadlines while adhering to regulatory requirements and client procedures.
Responsibilities
- Perform sign-off/QC for KYC files, ensuring completion in line with client expectations and SLAs.
- Ensure the quality of the team's KYC files and other outputs.
- Provide training and guidance to the team.
- Act as the first point of contact for team escalations and issues, providing solutions.
- Serve as an SME for the team.
- Proactively engage with stakeholders to deliver project work within SLAs.
- Manage capacity and prioritize tasks.
- Assist in defining procedures, processes, standards, and best practices for efficiency and continuous improvement.
- Work with the team to identify trends for quality and cycle time improvement.
- Promote a strong team culture and embed company values.
Requirements
- Demonstrable QC/QA experience delivering high-quality work.
- KYC SME level knowledge across low to high risk jurisdictions and both complex and non-complex structures.
- Proven experience of PEPs, Sanctions and Negative Media screening.
- Proven experience in performing financial crime risk assessments of clients.
- Ability to multitask and prioritize competing demands.
- Attention to detail.
- Strong knowledge and experience of best practices in building and maintaining KYC processes.
- Understanding of key controls, compliance/AML, investigation functions in the banking industry.
- Excellent understanding of the end-to-end KYC and client on-boarding processes.
- Excellent communicator, able to effectively and professionally communicate with stakeholders and clients.
- Experience in a client-facing role.
- A valid working permit for Singapore is mandatory.
Skills
- KYC
- AML
- Quality Control
- Subject Matter Expertise
- Team Leadership
- Client Service
- Communication
- Operational Execution
- Regulatory Compliance
- Risk Assessment
- Screening (PEPs, Sanctions, Negative Media)
- Process Improvement
- Capacity Management
Location
- London
Work Type
- Contract
- Onsite
Experience Level
- Experienced KYC / AML team lead
About the Company
- Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting, and solutions provider.
- We combine experience in Financial Services with technology innovation capability.
- Our mission is to reinvent the financial services value chain by providing technology-based mutualized services for financial institutions for non-differentiating services.
- Our offerings include Managed Services, Consulting & Solutions, and Technology.
Equal Opportunity
- Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.